Wyatt Hurtt
Somerset,KY
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Experience Agent
Drizly
04.2022 - 08.2023
- Delivered outstanding customer service and order assistance to over 100 customers daily in an efficient manner.
- Maintained detailed records of all interactions, ensuring accurate documentation for future reference or escalation purposes.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Trained new personnel regarding company operations, policies and services.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Provided personalized support to customers, tailoring solutions according to their unique needs and preferences.
Customer Service Represenative
Blackboard Student Services
04.2017 - 04.2022
- Supported the onboarding process for new employees as a mentor helping them adapt quickly to the role's requirements and responsibilities.
- Developed rapport with customers through active listening skills, leading to lower contact rates and positive feedback from clients.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time, and productivity.
- Maintained up to date on knowledge on over 50 clients simultaneously.
Deli Associate
The Kroger Co
07.2016 - 11.2016
- Perform opening and closing duties including cleaning, unpacking, shelving, and food preparation
- Provide over the counter customer service to 100+ shoppers per day.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
Shift Leader
Firehouse Subs
01.2015 - 06.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
Education
High School Diploma -
Southwestern High School
Somerset, KY01.2014
Skills
- Exceptional customer service and people skills
- Communication
- Time Management
- Computer Hardware and Software knowledge
- Customer Retention Strategies
- Conflict Management
- Issue and Complaint Resolution
- Call Center Operations
Timeline
Customer Experience Agent
Drizly
04.2022 - 08.2023
Customer Service Represenative
Blackboard Student Services
04.2017 - 04.2022
Deli Associate
The Kroger Co
07.2016 - 11.2016
Shift Leader
Firehouse Subs
01.2015 - 06.2015
High School Diploma -
Southwestern High School
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