WYATT J KELLEY

• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Leading and managing a team of associates

Providing training and support to team members

• Held evaluations with associates regarding performance and created training plans for each to focus associates on their weakest areas to improve in.

Assisting store manager with scheduling and other administrative tasks

• Processed team's PTO requests, Leave of Absences as well as assisted with their attendance tracking.

Monitoring and maintaining the appearance and organization of the department

Assisting customers and answering their questions

Assisting with inventory management and restocking shelves as needed

Assisting with loss prevention efforts

Participating in department and company-wide meetings and training sessions

Supporting the implementation of company policies and procedures

Performing other related duties as assigned.

• Such as, assisting with HR duties during absences of HR for team's needs.
• Communicated duties and responsibilities, benefits, compensation and working conditions to all potential candidates
• Managed all phases of recruitment, including identifying hiring management needs and posting vacant positions
• Assisted salaried managers with performing orientation for new hires, as well as assisting with onboarding.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Trained team members in successful strategies to meet operational and sales targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Confirmed continual compliance with all applicable laws and regulations regarding store operations.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

• Identified customer needs and wants to enhance customer experiences and boost sales.
• Worked varied hours to meet seasonal and business needs, including holidays and nearly every weekend.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Greeted customers and offered assistance for increased customer satisfaction.
• Provided product price information to customers.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Created solutions for customers to satisfy specific needs, quality and budget.
• Created promotional materials to advertise products and services.