Performed opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Golf Operations Intern
Cedar Crest Golf Course
03.2021 - Current
Responsibilities: Provide administrative support, work closely with Executive Director and Marketing Manager, and assist with setup and breakdown of special events like the Dallas Amateur Championship.
Success in this intern includes: Securing sponsors, management of other interns, providing training for other interns, and assisting with program operations.
Assist with tournament services which include; cart staging, printing of scorecards, rule sheets, and cart placards, banquet room setup and break down, setup and breakdown of TVs and speakers as needed, course setup and breakdown, and scorekeeping.
Education
Associate of Science -
Dallas College - Mountain View Campus
Dallas, TX
05.2023
High School Diploma -
Duncanville High School Collegiate Academy
Duncanville, TX
05.2023
Skills
Customer Service: Proven ability to deliver exceptional customer service in fast-paced and high-pressure environments Experience resolving customer issues promptly and professionally to ensure satisfaction
Communication Skills: Effectively communicated with golf course patrons, colleagues, and management to coordinate operations and provide information Provided clear and friendly assistance to customers at AT&T Stadium during events
Attention to Detail: Managed golf course reservations and tee times with precision and accuracy Handled cash transactions and maintained accurate records of sales and inventory at AT&T Stadium
Teamwork and Collaboration: Collaborated with golf course staff to ensure seamless operations and excellent customer experiences Worked cooperatively with other cashiers and stadium personnel to maintain efficient operations during events
Problem Solving: Resolved scheduling conflicts and customer concerns at Cedar Crest to maintain smooth operations Managed unexpected issues such as payment discrepancies and customer inquiries at AT&T Stadium
Cash Handling: Proficient in processing cash, credit card, and mobile payments accurately and securely Balanced cash register and performed end-of-day reconciliation procedures