Wyatt Mabry
Cookeville,TN
Summary
Proven leader in hospitality, adept in mixology and inventory management, significantly increased per sale revenues at 1901 Rooftop through effective upselling. Known for an engaging personality and exceptional customer service, I excel in creating loyal customer bases and resolving challenges swiftly. Expert in payment processing and POS systems, I bring a track record of enhancing dining experiences and operational efficiency. I'm looking to transfer the skills that made me so successful in the hospitality business to a new career in sales or retail! Let's write my next chapter!
Overview
8
8
years of professional experience
Work History
Bartender and Shift Leader
1901 Rooftop
08.2022 - 02.2025
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Server
OCharley's
09.2020 - 07.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Pier 42
05.2019 - 08.2020
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server/Bartender
O'Charley's Restaurant & Bar
08.2017 - 05.2019
Education
Cumberland University
Lebanon, TNSkills
- Basic accounting
- Mixology
- Inventory
- Beverage supply orders
- Handling difficult customers
- Engaging personality
- Suggestive selling
- Payment processing
- Point of sale systems
- Customer service
- Salesmanship
Timeline
Bartender and Shift Leader
1901 Rooftop
08.2022 - 02.2025
Server
OCharley's
09.2020 - 07.2022
Server
Pier 42
05.2019 - 08.2020
Server/Bartender
O'Charley's Restaurant & Bar
08.2017 - 05.2019
Cumberland University
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