Wyatt Martinez

- Greeting customers upon arrival and providing a welcoming atmosphere.

- Assisting customers with inquiries and directing them to the appropriate department or person.

- Scheduling and confirming service appointments.

Administrative Tasks

- Answering phone calls, emails, and messages professionally.

- Handling paperwork, including service orders, invoices, and warranty documents.

- Maintaining customer records in the system and updating services

- Communicating customer concerns and service needs to service advisors or technicians.

- Updating customers on service progress and expected completion times.

- Managing and distributing loaner vehicles if applicable.

- Processing payments and handling billing for completed services.

1 Explaining charges and providing itemized invoices to customers.

1. Vehicle Transportation

• Moving customer vehicles between service bays, parking areas, or car wash stations.

• Delivering vehicles to customers after service.

2. Customer Service

• Greeting customers upon arrival and assisting with inquiries.

• Providing courteous and friendly service.

3. Vehicle Maintenance

• Performing light cleaning or detailing of vehicles.

• Checking vehicle fluids, tire pressure, and other basic maintenance tasks.

4. Lot Management

• Keeping the lot organized and presentable.

• Arranging vehicles neatly for display or parking.