Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wyatt Moses

Sonora,CA

Summary

Detail-oriented professional with extensive experience in customer service. Proven ability to communicate effectively and solve problems, resulting in improved service delivery and enhanced customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Lowes
Sonora, CA
05.2025 - Current
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained knowledge of store inventory and promotions for customer support.
  • Collaborated with team members to improve service delivery and efficiency.
  • Educated customers on product features and benefits to enhance their experience.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified opportunities for upselling additional products or services based on customer needs.

Handyman Assist

AP Residential Repair
01.2025 - Current
  • Installed drywall and performed finishing work for home renovations.
  • Conducted routine maintenance checks on HVAC systems for efficiency.
  • Collaborated with clients to plan and execute repair projects effectively.
  • Provided exceptional customer service during on-site repairs and consultations.
  • Installed window treatments, doors, locksets, shelves and other fixtures.
  • Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
  • Repaired outlets, circuit breakers and lights to restore electrical systems to functionality.
  • Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.

Confections Manager

Candy Vault
Sonora, CA
03.2018 - Current
  • Oversaw inventory management to ensure accurate stock levels and timely restocking.
  • Implemented quality control measures to uphold product standards and safety guidelines.
  • Resolved customer complaints to maintain positive relationships and foster loyalty.
  • Executed daily opening, closing, and shift change functions to uphold operational standards.
  • Developed strategies to enhance customer satisfaction and loyalty.
  • Analyzed customer feedback data to create actionable plans for service improvement.
  • Managed inventory levels to meet demand without overstocking, minimizing waste.
  • Maintained professionalism in stressful situations, effectively diffusing tensions.

Welder I

Andros Engineering
Paso Robles, California
02.2015 - 01.2017
  • Operated welding equipment to accurately join metal components.
  • Interpreted blueprints and technical drawings for precise welding tasks.
  • Inspected welds to ensure compliance with industry standards.
  • Collaborated with engineers to address design and fabrication challenges.
  • Conducted preventive maintenance on welding machines for optimal reliability.
  • Maintained strict adherence to safety regulations during high-risk operations.
  • Repaired broken or cracked components using cutting torches and welding tools.
  • Utilized welding expertise to repair and maintain heavy-duty machinery.

Education

Some College (No Degree) - Welding

Westhills College
Coalinga
05-2015

High School Diploma -

Summerville Union High
Tuolumne, CA
06-2012

Skills

  • Customer service
  • Complaint resolution
  • Inventory management
  • Sales upselling
  • Product knowledge
  • Customer relationship management
  • Time management
  • Problem solving
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Building rapport
  • Service standard compliance

References

References available upon request.

Timeline

Customer Service Representative

Lowes
05.2025 - Current

Handyman Assist

AP Residential Repair
01.2025 - Current

Confections Manager

Candy Vault
03.2018 - Current

Welder I

Andros Engineering
02.2015 - 01.2017

Some College (No Degree) - Welding

Westhills College

High School Diploma -

Summerville Union High

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