Wyatt Nacrur
Hollywood,CA
Summary
Diligent Manager with strong background in overseeing daily operations and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Demonstrated expertise in team management and strategic planning.
Operations professional prepared to bring wealth of experience and high standards to new role. Known for achieving impactful results and fostering collaborative team environment. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.
Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Recruiter &Trainer
Block By Block
04.2024 - Current
- Maintained accurate records of all recruiting activities, ensuring compliance with legal requirements and company policies.
- Streamlined recruitment processes for increased efficiency and faster time to hire.
- Successfully filled critical leadership positions within tight deadlines by leveraging extensive professional networks and proactive candidate engagement tactics.
- Managed high-volume requisition load while consistently meeting key performance indicators related to fill rates and time-to-fill metrics.
- Provided exceptional candidate experience throughout the entire recruitment process, resulting in positive feedback from new hires.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and monitored employee recognition programs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Workforce Development Manager
Block By Block
12.2022 - 04.2024
- Managed budgets and resources efficiently to maximize the impact of workforce development initiatives on targeted populations.
- Evaluated program effectiveness using data-driven assessments, implementing necessary changes to improve outcomes continually.
- Championed diversity initiatives within hiring practices to foster an inclusive workplace culture that valued varied perspectives and experiences.
- Mentored staff members through regular feedback sessions on performance improvement areas while celebrating successes and achievements to boost morale.
- Enhanced workforce development programs by identifying skills gaps and aligning training with industry needs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Hospitality Ambassador
Block By Block
12.2021 - 12.2022
- Record daily statistics in SMART system to provide accurate reporting to our client.
- Assisting w/ TDOZ cleaning ambassador training and coaching
- Take leadership on maintaining our company equipment like our mega brutes and information tricycle to ensure they meet BBB safety standards and procedures as well as being stocked and ready for use.
- Accurate reporting of maintenance requests and following up with detailed reporting to the clean team
- Connecting with street residents to provide hospitality and create profiles of residents seeking assistance to connect to the outreach team.
- Monitoring disturbances to provide accurate reporting to the safety team and/or local law enforcement.
- Coaching and training of new ambassadors to help them understand the values and expectations of a BBB ambassador.
- Assisting management by monitoring radio when they are away to ensure team safety and and resolve any questions ambassadors may have as well as addressing any calls for service needed
- Willingness to go above and beyond providing excellent porter service to the framers market at the clients request. Providing accurate reporting and statistics to the client via SMART & Slack
- Tenacious work ethic assisting management in all in house projects from cleaning of the office to building our furniture.
- Assist team lead by recommending adjustments to the daily deployment in ways that will better serve the district.
- Mentor ambassadors with my 4+ years of experience to help them meet the standards of a BBB ambassador to maximize our visibility and not give the wrong perception to the public.
Store Manager
Goodwill
01.2019 - 01.2021
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- responsible for taking retail location from a fatal 50%-60% sell through rate to a thriving 90%-110%. By ramping up staff and training them to be experts in their positions.
- Organized events for my staff to crate a positive morale and team building environment.
- Responsible for Daily operations and oversight of a team of 40+ employees.
- Responsible for kronos time card adjustments , employee schedule as well as submitting payroll for over 40+ employees.
- Providing staff with training on company policy ,procedures and safety practices
- Experience in operation and training of heavy equipment such as forklifts, pallet movers, trash compactors, lift gate operation, truck operation, biohazard containment and disposal.
- Managed 40+ employees with continuous coaching and mentoring.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Responsible for coaching and administrating counseling and corrective action forms as well as termination of employees.
- Ability to understand and motivate team members of all ages and all walks of life.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Hospitality Ambassador / Team Lead
Block By Block
01.2016 - 01.2019
- Conducted daily briefings of ambassadors, taking lead on all operations, radio traffic, and EOW Procedures.
- Assisted operations mangers in equipment training and often used as an example of how to properly use equipment to new ambassadors.
- Assisted operations managers with conducting Bi-Weekly trainings and daily coaching of all ambassadors.
- Attending Bi weekly Team lead meeting to discuss and create ways to ensure our team is in compliance of all BBBs standards and procedures.
- Analyzed and assessed SMART system for effectiveness, identified underperforming areas and planned corrective solutions.
- responsible for daily ambassador observations to report to upper management to ensure all employees are meeting BBBs standards
- Supported and trained 30+ staff members to achieve and maintain top client satisfaction.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Took lead on special projects for DTSM and helped maintain customer satisfaction.
- Successfully earned parks expansion for BBB based on trial run where i took lead on operations of maintenance of The Tongva/Palisades park restrooms in Santa Monica.
- Responsible for reporting 100+ daily statistics including litter removal , graffiti/sticker removal , directions , metro assist , business referrals , biohazard removal , and special projects.
- 3 years of in field experience doing my best to go above and beyond expanding my knowledge of BBBs standards and procedures and training in hospitality, maintenance and a safety.
- Received excellent feed back from our client and guests for my above and beyond work ethic, determination and positive personality.
- Working with street residents daily conducting welfare checks and wake up calls.
- Established a reputation for excellence in customer service by consistently going above and beyond expectations.
- Increased repeat business through friendly interactions and genuine care for guest needs.
Produce Manager
Vons Grocery Store
01.2014 - 01.2016
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coached and mentored new team members.
- Prepared annual budgets with controls to prevent overages.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Negotiated with suppliers for favorable prices, terms, quality and delivery.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Assessed areas of service concern and developed improvement plans.
- Implemented policies to reduce cost and eliminate waste.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Identified and recommended staff for key positions and departments.
- Hands on manager working 80-90 hr work weeks between two jobs next door to Vons I was a team leader for a local pizza restaurant.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
Education
High School Diploma -
Prescott High School
Prescott, AZSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Business administration
- Budget control
- Key performance indicators
- Contract management
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Recruiting and interviewing
- Microsoft teams
- Attention to detail
- Problem-solving
Accomplishments
- Successfully restructured and implemented in-house and external signature training series.
- Trained more than 100 full time associates and 100 flex-time associates.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40-50 staff members.
Certification
- CPR/AED Certification
- California Driver's License
- AVADE De-escalation certified trainer
Timeline
Regional Recruiter &Trainer
Block By Block
04.2024 - Current
Workforce Development Manager
Block By Block
12.2022 - 04.2024
Hospitality Ambassador
Block By Block
12.2021 - 12.2022
Store Manager
Goodwill
01.2019 - 01.2021
Hospitality Ambassador / Team Lead
Block By Block
01.2016 - 01.2019
Produce Manager
Vons Grocery Store
01.2014 - 01.2016
- CPR/AED Certification
- California Driver's License
- AVADE De-escalation certified trainer
High School Diploma -
Prescott High School
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