Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wyatt Ward

Kiln,MS

Summary

I've got a 99% success rate with my business, I've been working with and repairing electronics since I was a child.

My customers are almost always satisfied with the job done, anytime they haven't initially been happy, I've been able to work out a solution for them that have turned the situation around.

I've driven through snow, storms, day or night, long distances, longer hours, and tough terrain for all varieties of work. AC units, 120v AC/12v DC systems, furnaces, water heaters, etc. I've worked on practically everything inside of an RV and always apply pragmatic and straightforward ways of thinking to quickly diagnose problems and provide solutions.

Outside of running my business, I'm a very dedicated, vigilant, hard worker. I've got good nerve and sense of professionalism that goes beyond the phone call. I learn very quickly and need little direction once I've learned. I'm adaptable, quick to ask questions and take in new information. I'm incredibly patient with tasks while still being easily able to keep up with a steady workflow. Physically speaking, I'm just as capable. I used to power lift casually.

Overview

7
7
years of professional experience

Work History

Owner/Technician

Award Mobile RV Repair
05.2023 - Current
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Researched and implemented new technologies and equipment.
  • Checked, repaired and repacked camper equipment to meet specifications.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Achieved significant energy savings by installing and maintaining energy-efficient systems.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Used tools and meters to effectively repair campers.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Managed 3-4 jobs and customers a day.

Overnight Stocker

Lowe's
12.2022 - 05.2023
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Delivery Driver

Domino's Pizza
02.2018 - 12.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Hancock High School
Kiln, MS
01.2017

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Comprehensive diagnostic skills
  • Electronic/mechanical/plumbing repair
  • Time management
  • Patience
  • A rain-or-shine attitude

Timeline

Owner/Technician

Award Mobile RV Repair
05.2023 - Current

Overnight Stocker

Lowe's
12.2022 - 05.2023

Delivery Driver

Domino's Pizza
02.2018 - 12.2022

Hancock High School

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Wyatt Ward