Wyeashia Wynn
Port Saint Lucie,FL
Summary
Proven track record in enhancing client satisfaction and achieving performance goals, as demonstrated at Together Health through strategic sales plans and exceptional customer service. Skilled in collections processing and active listening, I excel in high-stress situations, ensuring positive outcomes and fostering strong relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Collections Agent
Florida Legal Collections
Stuart, FL
02.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieve successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieve performance goals on consistent basis.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Mental Health Technician
Wellpath Recovery Solutions
Indiantown, FL
03.2020 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Licensed Medicare Specialist
Together Health
Port Saint Lucie, FL
06.2022 - 01.2024
- Leveraged advanced analytical skills to thoroughly review policy offerings, ensuring maximum benefit potential for clients.
- Created a streamlined onboarding process that improved retention rates among newly licensed specialists joining the team.
- Implemented proactive follow-up strategies to maintain strong ongoing relationships with existing clients.
- Maintained up-to-date knowledge of industry regulations, ensuring accurate information dissemination.
- Collaborated with insurance providers to negotiate optimal coverage options for clients.
- Increased client satisfaction by efficiently addressing and resolving Medicare-related concerns.
Behavior Assistant
MACtown
Port Saint Lucie, FL
08.2019 - 07.2022
- Increased adult engagement by utilizing positive reinforcement techniques and motivational strategies.
- Implemented crisis prevention measures, de-escalating situations before they escalated into larger issues.
- Assisted educators in adapting instructional materials to meet the diverse needs of students with various learning styles and abilities.
- Supported staff in maintaining a safe, structured, and inclusive environment for all learners.
- Collaborated with interdisciplinary teams to develop individualized education plans for adults with special needs.
- Facilitated small group activities that fostered positive peer interactions and cooperative learning experiences.
- Served as a mentor for new Behavior Assistants, sharing knowledge and experience to help them succeed in their roles.
- Assisted in the collection and analysis of data to monitor progress towards behavioral goals and objectives.
School Bus Aide
Saint Lucie County School Board Transportation
Port Saint Lucie, FL
08.2016 - 07.2021
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Documented disciplinary and behavioral incidents in tailored reports.
- Built and maintained positive relationships with teachers, students and parents.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Assisted students with special needs, ensuring their comfort and well-being during transportation.
- Promoted positive relations with parents through respectful communication regarding student behavior or concerns.
- Maintained a clean and orderly bus environment by performing daily inspections and cleaning tasks.
Caregiver
Academy Assisted Living
Ft. Pierce, FL
12.2016 - 09.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Sales Representative
Teleperformance
Port Saint Lucie, FL
12.2015 - 06.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Customer Service Representative
Convey Health Solutions
Ft. Pierce, FL
01.2012 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enrolled new members into prescription drug plans
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Ambrose Bay High School
Palm Beach, FL05.2012
Skills
- Collections processing
- Account Management
- Active Listening
- Problem-solving abilities
- Customer Service
- Insurance Verification
- Medical terminology knowledge
- De-Escalation Techniques
- Behavior Management
- Goal-oriented mindset
- Strong Communication Skills
- Autism spectrum understanding
Timeline
Collections Agent
Florida Legal Collections
02.2024 - Current
Licensed Medicare Specialist
Together Health
06.2022 - 01.2024
Mental Health Technician
Wellpath Recovery Solutions
03.2020 - Current
Behavior Assistant
MACtown
08.2019 - 07.2022
Caregiver
Academy Assisted Living
12.2016 - 09.2019
School Bus Aide
Saint Lucie County School Board Transportation
08.2016 - 07.2021
Sales Representative
Teleperformance
12.2015 - 06.2017
Customer Service Representative
Convey Health Solutions
01.2012 - 12.2015
High School Diploma -
Ambrose Bay High School