Wyesha Slaughter
Compton,CA
Summary
Dedicated healthcare professional with 16 years of experience in scheduling and coordination within hospice and home health settings. Proven track record of efficiently managing appointments, coordinating post-discharge care, and ensuring adherence to HIPAA regulations. Skilled in training coordination, problem-solving, and maintaining high levels of patient satisfaction. Adept at utilizing EMR systems and fostering strong interpersonal relationships to drive organizational success.
Overview
16
16
years of professional experience
Work History
RN/LVN/MD Coordinator
Haven Health Care Center
Signal Hill, CA
01.2008 - 03.2024
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Ensured that proper follow up was completed after each interaction with a customer.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Scheduled appointments for patients using the electronic health records system.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Compiled reports on patient visits for management review as needed.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Mentored junior team members and managed employee relationships.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assist with the completion of death certificates
- weekly scheduling for RNCM, LVN, NP, and HCA
- updating patient's chart with address changes, level of care changes, emergency contact
- answering calls for patients and triaging if possible
- assisting with patient placement to skilled nursing facilities, and respite
- ordering of DME and supplies for patients to be delivered to the home
Education
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ04-2009
Skills
- Record maintenance
- Stress Tolerance
- Strong interpersonal skills
- Medical terminology knowledge
- Policy Adherence
- Follow-up skills
- Appointment Scheduling
- Post-Discharge Care Coordination
- Registration and Admissions
- Multitasking and Organization
- Training Coordination
- Problem-Solving
- HIPAA Compliance
- Quality Assurance
- Scheduling Diagnostic Procedures
- Pre-Admission Requests
- Customer Service
- Patient Registration
- EMR Updating
- Phone and Email Etiquette
- Team Leadership
- System Updating
- EMR
- Process Improvement
- Relationship Building
- Team Collaboration
- Call Screening
- Flexible Schedule
Timeline
RN/LVN/MD Coordinator
Haven Health Care Center
01.2008 - 03.2024
Associate of Science - Health Administration
University of Phoenix
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