Wykeena Grandison
Chesterfield,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Addiction Recovery Intake Coordinator
IRON BRIDGE RECOVERY CENTER
CHESTER, VA
09.2023 - Current
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
Inside Sales Representative
Honeywell
Colonial Heights, VA
10.2021 - Current
- Drive sales for a specific customer account or region
- Achieve increased sales targets from existing accounts/customers aligned with business
- Increase sales by recommending new product offerings to existing customers
- Responsible for increasing the customer base and influence cross functional teams to eliminate barriers to sales success
- Drive new customer leads to outside sales
- Liaise with multiple factions to help prevent and resolve customer problems
- Analyze sales statistics and business needs to provide recommendations to customers.
Insurance Agent
Teleperformance
Richmond, VA
11.2019 - 10.2021
- Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
- Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc
- Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria
- Work with clients to deliver risk management strategies that fit their risk profiles
- Report the progress of monthly/quarterly initiatives to stakeholders
- Maintain bookkeeping systems, database and records
- Monitor insurance claims to ensure mutual satisfaction
- Achieve customer acquisition and revenue growth objectives
- Constantly update job knowledge and learn about new products and services
- Fulfill all policy requirements.
SALES REP
SUPREME INSURANCE
05.2016 - 11.2019
- Confer with over 25 customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Communicated with independent insurance agents, policyholders, and property lien holders
- Conduct over 200 cold calls daily to increase sales
- Maintained records, reports, and files
- Gain customers relationship and increase 30% of sales of insurance
- Calculated premiums and established payment methods
- Improved weekly and monthly sales through selling of auto policies to new customers
- Performed in the top 10% of agents in lead generation and efficiencies such as handle time and quality of service.
Pharmacy Technician
PHARM TECH, WALNUT HILL PHARMACY
10.1996 - 01.2015
- Worked in a busy neighborhood drugstore and gained hands-on knowledge of retail pharmacy operations
- Properly filled and dispensed an average of 500 to 800 prescriptions per day
- Demonstrated accuracy in cashiering, cash handling and credit-card processing
- Retrieving, counting and measuring over 10% of the drugs (except CIIS), cap and uncap vials and bottles
- Performed 60 trouble shootings for client with insurance issues to resolve problems.
Education
High School Diploma -
PETERSBURG HIGH SCHOOL
Skills
- Microsoft Office
- Organizational Skills
- Customer Service
- Communications
- Receptionist
- Administrative Assistant
- Scheduling
- Billing
- Excel
- Spreadsheet
- Outlook
- Insurance Sales
- Account Management
- Sales Management
- Computer literacy
- Sales
- Filing
- HIPAA
- Medical records
Certification
Personal Lines Virginia Insurance License
References
References available upon request.
Timeline
Addiction Recovery Intake Coordinator
IRON BRIDGE RECOVERY CENTER
09.2023 - Current
Inside Sales Representative
Honeywell
10.2021 - Current
Insurance Agent
Teleperformance
11.2019 - 10.2021
SALES REP
SUPREME INSURANCE
05.2016 - 11.2019
Pharmacy Technician
PHARM TECH, WALNUT HILL PHARMACY
10.1996 - 01.2015
High School Diploma -
PETERSBURG HIGH SCHOOL
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