Wykelia Robinson
Overview
13
13
years of professional experience
Work History
Team Assist
World Travel Holdings
11.2022 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Remote Customer Service Agent
Xfinity
04.2020 - 02.2022
- Assisted customers with setting up new service
- Answered customers questions in regards to new products as well as suggested new products
- Placed new customer orders as made changes to customers orders as necessary
- Assisted customers with troubleshooting equipment
- Answered questions about customers bill
- Processed payments to ensure customers service will remain active
Remote Customer Sales and Service Representative
Carnival Cruise Line
11.2018 - 01.2020
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Answered customer questions about different cruises as well as suggested cruises based on the customers desires
- Booked customer on the cruise of their desire arranging their stay on board to meet their needs and desire
- Made changes to customers cruised upon their requests
- Processed payments and deposits as needed
Machine Operator
Pinnacle Data Systems
Suwanee, Georgia
02.2012 - 09.2018
- Performed daily maintenance to machine to ensure proper functioning
- Ran 70,000+ daily mail statements
- Made adjustments to equipment as necessary
- Maintained a clean and safe work environment
- Made sure orders was processed correctly to be shipped out
Education
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Monroe County High
Monroeville, Alabama05.2000
Skills
- Customer Service, Computer slSkills, Mechanical Knowledge, Communication Skills, Computer Literate, De-escalation Skilled
Timeline
Team Assist
World Travel Holdings
11.2022 - Current
Remote Customer Service Agent
Xfinity
04.2020 - 02.2022
Remote Customer Sales and Service Representative
Carnival Cruise Line
11.2018 - 01.2020
Machine Operator
Pinnacle Data Systems
02.2012 - 09.2018
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Monroe County High