WyKeshia Williams
Houston,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experienced with verification processes, ensuring data accuracy and compliance. Utilizes analytical skills and attention to detail to maintain high standards. Strong understanding of verification protocols and team collaboration.
Overview
10
10
years of professional experience
Work History
Benefit Verification Representative
Continuum Global Solutions
10.2023 - Current
- Evaluated unique patient identifiers for clinical purposes, billing and collections process and compliance with state and federal regulatory requirements
- Verified and obtained required referral, authorization, or pre-certification prior to services being provided
- Communicated with patients, physicians and internal hospital personnel regarding insurance benefits information
- Estimated self-pay portions after calculation of deductibles, co-pays and non-covered services
- Reviewed insurance policy documents to verify coverage and eligibility
- Collected patient copays and balances
- Corresponded with insurance companies to process claims of patients
- Maintained privacy and confidentiality of patients in compliance with policies and regulations
- Received, answered, and responded to telephone calls
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Exceeded client expectations by consistently delivering high-quality verification results in a timely manner, contributing to the company''s strong reputation for excellence.
- Conducted comprehensive research on various industries to stay current on trends impacting verification requirements or best practices.
- Streamlined the verification process with efficient organization and time management skills.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Generated reports to track insurance verifications and claim progress.
- Modified, updated and processed existing policies.
- Coordinated with contracting department to resolve payer issues.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Cashier
Lowes
02.2023 - 10.2023
- Gave customers full attention and attended to their needs
- Engaged customers in pleasant conversation while completing cash register transactions
- Prevented losses by watching for suspicious behavior
- Totaled purchases and accepted payments using touch-screen register system
- Maintained neat drawer with correct amount of change to meet customer needs
- Kept customers happy by quickly processing payments and bagging purchases
Cashier
The Home Depot
11.2021 - 08.2022
- Monitored customer transactions for potential theft or fraud, reporting any suspicious activity to management
- Gave customers full attention and attended to their needs
- Guided customers through age-restricted item purchases by verifying identification
- Maintained cleanliness of self-checkout area, including wiping down machines and sweeping floors
- Restocked bags, receipt paper, and other supplies at self-checkout stations as needed
- Resolved issues related to product scanning, payment methods, and coupon redemption
- Assisted customers with self-checkout process, ensuring smooth and efficient transaction
- Engaged customers in pleasant conversation while completing cash register transactions
- Kept customers happy by quickly processing payments and bagging purchases
- Totaled purchases and accepted payments using touch-screen register system
- Maintained neat drawer with correct amount of change to meet customer needs
Cashier/Customer Service Representative
Kroger
12.2014 - 03.2017
- Enhanced customer satisfaction with fast, knowledgeable service
- Handled customer inquiries, payments and service requests
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
- Kept clean, organized and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Gave customers full attention and attended to their needs
- Provided information to customers on products or services
- Fixed checkout merchandise displays with continuous resets during down periods
- Maintained neat drawer with correct amount of change to meet customer needs
- Kept customers happy by quickly processing payments and bagging purchases
- Totaled purchases and accepted payments using touch-screen register system
Education
Associate - Medical Administrative Assistant
Ultimate Medical Academy
09.2019
High School Diploma -
Houston Can Academy
Houston, Texas06.2012
Skills
- Multitasking capabilities
- Empathy and understanding
- Point of sale system
- Effective communication
- Active listening
- Attention to detail
- Data entry proficiency
- Telephone etiquette
- Data Analysis
- Benefits Verification
- Coverage and Authorizations
- Claims Processing
Timeline
Benefit Verification Representative
Continuum Global Solutions
10.2023 - Current
Cashier
Lowes
02.2023 - 10.2023
Cashier
The Home Depot
11.2021 - 08.2022
Cashier/Customer Service Representative
Kroger
12.2014 - 03.2017
High School Diploma -
Houston Can Academy
Associate - Medical Administrative Assistant
Ultimate Medical Academy
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