Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wykiah Meekins

Richmond,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Merchandise Manager

Dollar Tree
Richmond, VA
07.2023 - Current
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels, stock availability, and back orders.

Senior Sales Associate

Virginia ABC
Richmond, VA
02.2018 - 02.2021
  • Provided leadership and direction to motivate department associates.
  • Assisted staff with selling process to meet and exceed individual and company sales goals.
  • Reset store displays for special events and seasonal merchandise changes.
  • Identified low turn stock and used various strategies to move them, saving space and increasing capital.
  • Recognized security risks to properly handle situations.
  • Resolved customer complaints in a professional manner.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.
  • Identified customer needs by asking questions and advising on best solutions.
  • Engaged customers and trained sales associates using strong knowledge of products and promotions.
  • Maintained CRM system with accurate customer and pipeline information.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Replenished and arranged items to maintain appearance.
  • Reduced process lags by training employees on best practices and protocols.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Greeted and assisted customers to foster positive experiences.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Fostered great experience by engaging with guests, utilizing acquired skills, and training.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Checked store shelves and restocked products from inventory in back room.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Created eye-catching merchandise displays to entice customers into store.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Shared product knowledge to suggest merchandise and services to customers.
  • Minimized shortages by adopting proper loss prevention procedures.
  • Actively participated in cross-functional teams aimed at improving operational efficiency.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Listened to customer needs to identify and recommend best products and services.
  • Utilized selling behaviors to identify and solve customer needs.
  • Recruited, hired and trained new hires to optimize profitability.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
  • Developed and implemented strategies to increase sales volume.
  • Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.

Deli Sales Associate

Martins Food Store
Richmond, VA
03.2015 - 08.2017
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Maintained cleanliness of work area throughout shift.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Greeted customers in a friendly and professional manner.
  • Provided excellent customer service by addressing customer inquiries promptly and accurately.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Tailored orders to address customer allergies and gluten concerns.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Performed regular maintenance on slicers and other equipment used in the deli section.
  • Informed customers about specials or new products available at the deli counter.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Organized displays of deli items to attract customers' attention.
  • Tracked inventory levels in order to restock supplies when necessary.
  • Adhered to all safety procedures related to food preparation and handling.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Operated slicers, scales, and other equipment safely and efficiently.
  • Weighed meats for sale using proper techniques.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Documented and entered special orders for event catering and party trays.
  • Rotated stock on shelves to ensure freshness of product.
  • Monitored expiration dates on products to ensure freshness.
  • Replenished condiments during shifts as needed.
  • Informed customers of deli specials to increase profits.
  • Responded to customer questions regarding product availability.
  • Assisted customers with selecting items from the deli counter.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Followed established recipes for preparing sandwiches, salads, soups, and other items as needed.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Prepared food items according to customer orders.
  • Maintained safe food handling practices to prevent germ spread.
  • Scrubbed and polished counters to remove debris and food.
  • Cleaned surfaces such as counters or cutting boards after use.
  • Ensured that all food was served in accordance with health code regulations.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Stocked shelves with deli meats, cheeses, salads, and other products.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Offered samples to promote and upsell specials.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.

Shift Manager

Wawa Food Markets
Richmond, VA
06.2006 - 12.2013
  • Responded quickly and effectively to emergency situations as they arose.
  • Helped employees accomplish tasks during peak periods.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Upheld company standards and compliance requirements for operations.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Coached employees on interactions with customers to drive exceptional service.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Resolved conflicts between staff members in a professional manner.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Identified needs of customers promptly and efficiently.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Delivered products to customer locations on time.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Reinforced rules to promote superior employee performance.

Education

High School Diploma -

Huguenot High School
Richmond, VA
06-2003

Skills

  • Stock Management
  • Operations Oversight
  • Store Organization
  • Customer Relations
  • Operations
  • Order Management
  • Stock Rotations
  • Customer Service Management
  • Inventory Control
  • Pricing and Markdowns
  • Store Opening and Closing
  • Customer Experience
  • Inventory Counting
  • Attention to Detail
  • Problem-Solving
  • Retail Operations
  • Cash Auditing
  • Transaction Processing
  • Customer Service and Engagement
  • Customer Service
  • Time Management
  • POS Systems Operations
  • Employee Coaching
  • Loss Prevention
  • Upselling and Cross Selling

Certification

  • Notary Public -2021

Timeline

Assistant Merchandise Manager

Dollar Tree
07.2023 - Current

Senior Sales Associate

Virginia ABC
02.2018 - 02.2021

Deli Sales Associate

Martins Food Store
03.2015 - 08.2017

Shift Manager

Wawa Food Markets
06.2006 - 12.2013

High School Diploma -

Huguenot High School

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Wykiah Meekins