Wykisha Quiller
Evans,GA
Summary
Proven expert in customer service and data management, significantly enhancing customer satisfaction at Delta Airlines through effective problem resolution and teamwork. Skilled in Microsoft Office and de-escalation techniques, adept at transforming customer challenges into loyalty and positive feedback, with a keen focus on quality control and service excellence.
Overview
9
9
years of professional experience
Work History
Customer Experience Specialist
Delta Airlines
09.2021 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Customer Service Representative
Cvs
03.2020 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Sales Associate
Macys
01.2016 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Dental Assistant
Atlanta Technical College
Atlanta, GA05.2015
Skills
- Data Entry
- Data Management
- Teamwork and Collaboration
- Customer Service
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Quality Control
- De-Escalation Techniques
- Computer Skills
- Problem Resolution
- LiveChat Messaging
- Microsoft Office
- Multi-Line Phone Systems
Timeline
Customer Experience Specialist
Delta Airlines
09.2021 - Current
Customer Service Representative
Cvs
03.2020 - Current
Sales Associate
Macys
01.2016 - 01.2020
No Degree - Dental Assistant
Atlanta Technical College
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