WYLELIA C. JOHNSON
Lancaster,CA
Summary
PROFESSIONAL SUMMARY
Customer-focused banking professional with 15+ years of experience in financial services, branch operations, and team leadership. Known for building strong client relationships, resolving complex issues efficiently, and supporting high-performing teams. Trusted to manage daily operations, ensure compliance, and deliver exceptional service in fast-paced environments.
ADDITIONAL STRENGTHS
- Strong attention to detail and accuracy
- Proven ability to multitask under pressure
- Trusted team player with leadership capability
Overview
24
24
years of professional experience
Work History
Substitute Supervision Aid
Lancaster School District
Lancaster, CA
10.2024 - Current
- Maintains order of students and reports any students not following safety or school rules to school administrator.
- Provide effective and active supervision of students throughout the day, during assigned playground supervision periods, and during meal times.
- Utilizing positive behavior supports, disciplinary procedures, and techniques in accordance with the school site plan.
Universal Banker
Priority One Credit Union
Los Angeles, CA
02.2023 - 10.2024
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Trusted to open and close the branch.
Relationship Banker
Bank of America
Gardena, CA
12.2007 - 02.2023
- Increased cross-selling opportunities through identifying clients' needs and recommending appropriate banking products.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Coordinated with internal departments such as credit analysis or risk management teams for obtaining necessary approvals on high-profile transactions.
- Led training sessions for junior staff members, developing their skills in sales techniques and product knowledge.
Casual Clerk / Mail Handler
United States Postal Service
Los Angeles, CA
12.2001 - 12.2007
- Proved successful working within tight deadlines and a fast-paced environment.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
Education
High School Diploma -
David Starr Jordan High School
Long Beach, CASkills
- CORE SKILLS Customer Relationship Management Branch Operations & Compliance Team Leadership & Training Problem Resolution Sales & Cross-Selling Strategies Risk Awareness & Policy Adherence Communication & Interpersonal SkillsTECHNICAL & AUTOMATION TOOLS Microsoft Excel (data tracking, reporting, workflow organization) Microsoft Office Suite (Word, Outlook, Teams) Banking Systems & CRM Platforms Data Entry & Reporting Systems Process Improvement & Workflow Efficiency Operational Support & System Navigation
Timeline
Substitute Supervision Aid
Lancaster School District
10.2024 - Current
Universal Banker
Priority One Credit Union
02.2023 - 10.2024
Relationship Banker
Bank of America
12.2007 - 02.2023
Casual Clerk / Mail Handler
United States Postal Service
12.2001 - 12.2007
High School Diploma -
David Starr Jordan High School