Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Wyles Sanders

Otter Rock,OR

Summary

Financial Services Representative with expertise in financial software and a strong history of improving customer relationships at TLC Fibre Federal Credit Union. Proficient in transaction processing and fraud detection, consistently delivering exceptional service while ensuring regulatory compliance. Recognized for effective communication skills and a friendly approach, thriving in high-pressure environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Financial Services Representative

TLC Fibre Federal Credit Union
Newport, OR
01.2024 - 01.2025
  • Processed member transactions accurately and efficiently using financial software.
  • Assisted members with account inquiries and resolved issues promptly.
  • Educated members on credit union products and services to enhance understanding.
  • Maintained compliance with financial regulations and internal policies consistently.
  • Monitored account activity to identify potential fraud or unauthorized transactions.
  • Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
  • Ensured that all customer inquiries were answered promptly and completely.
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.

Barista

Starbucks
Seattle, Washington
09.2019 - 08.2023
  • Prepared high-quality beverages according to company standards and customer preferences.
  • Maintained cleanliness and organization of the coffee bar and dining area.
  • Provided excellent customer service by addressing inquiries and concerns promptly.
  • Operated coffee-making equipment and maintained its functionality through regular cleaning.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Managed inventory by restocking supplies and notifying management of shortages.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Described menu items to customers and suggested products based on stated preferences.
  • Stocked shelves with ingredients needed to make coffee drinks.

Laundry Attendant/Housekeeper

Salishan Spa & Golf Resort
Gleneden Beach, Oregon
09.2016 - 08.2019
  • Sorted and organized laundry loads for efficient processing and cleaning.
  • Operated commercial washers and dryers to ensure optimal performance.
  • Folded and packaged clean linen for delivery to various departments.
  • Monitored inventory levels of detergents and supplies to ensure availability.
  • Assisted team members in training new staff on proper laundry procedures.
  • Reported equipment malfunctions promptly to minimize downtime in operations.
  • Kept work area neat, clean and organized at all times.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Folded dried articles neatly.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Stocked shelves with freshly laundered items in an orderly fashion.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Provided excellent customer service at all times.

Education

High School Diploma -

Newport High School
Newport, OR
06-2010

Skills

  • Financial software expertise
  • Account maintenance
  • Effective communication
  • Time management
  • Transaction processing
  • Regulatory compliance
  • Fraud detection
  • Relationship management
  • Beverage preparation
  • Friendly and outgoing
  • Display case merchandising
  • Speedy and efficient
  • Multitasking and organization
  • Exceptional customer service

Affiliations

  • Animal Lover
  • Reading/Music
  • Outdoor Enthusiast

Certification

  • First Aid/CPR Certified

References

References available upon request.

Timeline

Financial Services Representative

TLC Fibre Federal Credit Union
01.2024 - 01.2025

Barista

Starbucks
09.2019 - 08.2023

Laundry Attendant/Housekeeper

Salishan Spa & Golf Resort
09.2016 - 08.2019

High School Diploma -

Newport High School

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