Wyllishia Chatman

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Performed high-quality venipuncture procedures while minimizing patient discomfort during the process.
• Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Promoted patient education disease management and prevention strategies.

• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Obtained patient vital signs and input/output measurements from inpatients.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Delivered updates in patient status to charge nurse, recording changes in medical records.

Primarily responsible for identity verification , fraud prevention, overpayments, incoming and return calls and emails while providing quality customer service in a call center setting.