Wyn Nicholson
Medical Biller, Data Entry, Customer Service Representative
Hemet,CA
Summary
Dynamic Customer Service Representative and Medical Biller with a proven track record at Universal Health Services. Excelled in resolving customer complaints, enhancing loyalty, and maintaining professionalism under pressure. Skilled in data entry and active listening, I significantly contributed to improved customer satisfaction and retention. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Medical Biller, Accounts Receivable
Universal Health Services
Murrieta, CA
08.2010 - 09.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Medial Biller/Office Manager
Inland Billing Services, Inc.
Hemet, California
09.2001 - 06.2010
- Executed billing tasks and recorded information in company databases.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Followed up with appropriate parties to obtain prompt payments.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Determined proper codes for medical records and patient services.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley, CA 05.2001 -
Skills
Customer Service
Active Listening
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Call center experience
Customer Relations
Data Collection
Appointment Scheduling
Computer Proficiency
Account updating
Microsoft Outlook
Payment Processing
Timeline
Customer Service Representative/Medical Biller, Accounts Receivable
Universal Health Services
08.2010 - 09.2012
Medial Biller/Office Manager
Inland Billing Services, Inc.
09.2001 - 06.2010
High School Diploma -
Yucca Valley High School
05.2001 -
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