Wynae Young
Killeen,TX
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Behavioral Health Administration
Cedar Crest Behavioral Hospital
02.2024 - Current
- Assessed patient progress by conducting psychiatric evaluations and administering psychological tests.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Monitored patient vital signs, including pulse, blood pressure, temperature, respiration rate, weight changes, and other medical indicators.
- Provided emotional support to patients and their families during difficult times.
- Advocated for patient needs with an interdisciplinary team, and implemented outlined treatment plans.
- Instructed patients on proper medication usage and side effects management techniques.
- Coordinated interdisciplinary team meetings between physicians, social workers, therapists, counselors, and nurses, to ensure continuity of care.
- Assisted in developing behavior modification strategies designed to reduce symptoms associated with mental illnesses.
- Planned and implemented individualized care plans to meet clients' physical, emotional, and mental health needs.
- Coordinated with the healthcare team to establish, enact, and evaluate patient care plans.
- Collaborated with health groups to plan or implement programs designed to improve the overall health of communities.
Representative/ Mentor (AT&T)
Teleperformance Remote
06.2021 - 07.2024
- Conducted effective conflict resolution sessions between mentees, promoting understanding and cooperation.
- Designed resource materials and tools to assist mentees in achieving their personal and professional goals.
- Established and maintained strong, trust-based relationships with all mentees, fostering a supportive and positive environment.
- Engaged in continuous learning to stay updated on mentoring techniques, educational trends, and industry developments.
- Developed and implemented personalized mentoring programs for mentees, focusing on career development and personal growth.
- Engaged consistently with mentees through designated contact points using various methods.
- Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect, and understanding of different perspectives.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Strengthened customer retention by offering discount options.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Associate
Walmart Supercenter
05.2016 - 12.2023
- Identified the needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Medical Assistant
The College of Health Care Professions
TX11-2025
Bachelor of Administration -
Purdue Global University
10-2024
DIPLOMA -
Moreno Valley High
Moreno Valley, CASkills
- Process improvement
- Data-driven strategic planning
- Cost-benefit analysis
- Report writing and presenting
- Critical thinking skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
- Professional communication
- De-escalation techniques
- Assertiveness training
- Patient care coordination
- Behavior Modification Strategies
- Healthcare team collaboration
References
References available upon request.
Timeline
Behavioral Health Administration
Cedar Crest Behavioral Hospital
02.2024 - Current
Representative/ Mentor (AT&T)
Teleperformance Remote
06.2021 - 07.2024
Customer Service Associate
Walmart Supercenter
05.2016 - 12.2023
Medical Assistant
The College of Health Care Professions
Bachelor of Administration -
Purdue Global University
DIPLOMA -
Moreno Valley High
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