Wynavesta Polk
Houston,TX
Summary
Dedicated service-focused Customer Service Representative with a commitment to ensuring customer satisfaction by proactively addressing individual needs. Experienced service-oriented Claims Adjuster proficient in implementing innovative solutions to resolve intricate challenges.
Experienced with diagnostic imaging procedures and patient care in radiography. Utilizes advanced imaging technology to produce clear and accurate results. Track record of maintaining equipment and collaborating with healthcare teams to ensure patient safety and comfort.
Overview
10
10
years of professional experience
Work History
Radiography Technologist
Methodist Medical Center
Houston, TX
07.2025 - 01.2026
- Managed operation of radiographic equipment to ensure production of high-quality diagnostic images.
- Partnered with healthcare professionals to enhance patient care and safety during imaging procedures.
- Oversaw maintenance of accurate patient records and imaging logs to enhance workflow efficiency.
- Improved patient experience by providing clear explanations of procedures, addressing concerns, and offering comfort measures as needed during exams.
Claims Adjuster
Manhattan Life Insurance
Houston, TX
02.2024 - 06.2025
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions and settlements.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
Life Insurance Agent
Manhattan Life Insurance
Houston, TX
12.2023 - 02.2024
- Communicated with customers, providing logical and quick solutions to increase customer satisfaction by 13%. Engaged with 60+ customers during shifts, beating call volume targets by 27%.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Customer Service Call Center Agent
Cenikor Foundation
10.2018 - 11.2023
- Communicated with customers, providing logical and quick solutions to increase customer satisfaction.
- Engaged with 60+ customers during shifts, surpassing daily call volume targets.
- Assisted customers by telephone, with inquiries and directed customers to the appropriate sales area.
- Used Cenikor tools to ensure a soft verification of insurance coverage and documented in the electronic healthcare record.
Collections Agent
Sitel Group
01.2016 - 08.2018
- Handled high call volume of inbound/outbound calls in the range of 100+ calls a day
- Processed credit card and electronic check payments utilizing company database and software
- Achieved a customer satisfaction rating of 97% within 8 months of employment
- Received the Customer Service Agent of the quarter award twice
- Helped to maintain and increase customer loyalty by placing follow-up calls and expressing consideration for customers
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
Education
Alief Taylor High School
Houston, TX05.2012
Skills
Phone Etiquette
Dependability
Conflict Resolution
Portable radiography
Trauma imaging
Pediatric imaging
Patient positioning
Strengths
Results-driven customer service professional with a proven ability to resolve complex issues and build lasting customer relationships.
Personal Information
Delivering Results
Problem-solving and time-management skills
Timeline
Radiography Technologist
Methodist Medical Center
07.2025 - 01.2026
Claims Adjuster
Manhattan Life Insurance
02.2024 - 06.2025
Life Insurance Agent
Manhattan Life Insurance
12.2023 - 02.2024
Customer Service Call Center Agent
Cenikor Foundation
10.2018 - 11.2023
Collections Agent
Sitel Group
01.2016 - 08.2018
Alief Taylor High School