Wyneika Romero
Macon,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
PSCU
07.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped 30+ customers every day with positive attitude and focus on customer satisfaction.
PCA Personal Care Assistant
BroadPath Healthcare Solutions WFH
02.2019 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Verified order information against computer database.
- Verified patient information to correctly dispense medications.
- Supported needs of 40+ customers.
Education
High school diploma -
Southwest High School
Macon, GA05.2011
Skills
- Customer Service
- Inbound Customer Service
- Payment Processing
- De-Escalation Techniques
- Documentation And Reporting
- Microsoft Excel
- Team Development
- Follow-up skills
- Empathetic and genuine
- Problem Resolution
- Outstanding communication skills
- Call center experience
Timeline
Customer Service Agent
PSCU
07.2022 - Current
PCA Personal Care Assistant
BroadPath Healthcare Solutions WFH
02.2019 - 07.2022
High school diploma -
Southwest High School
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