Wyneisha Lewis
Greenwood,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and industrial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Operator/Quality Inspection
Electrolux
01.2023 - Current
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality checks to identify finish discrepancies.
- Conducted inspection of in-process or finished product.
- Kept accurate records of defective units or products.
- Drafted reports detailing machine production outputs and material quantities.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Collections Representative
Global Lending Services LLC
09.2022 - 01.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
Assembly
Eaton
01.2017 - 08.2020
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Performed assembly of products according to specifications and instructions.
- Reassembled and adjusted components to meet required specifications.
- Worked directly with QA personnel to identify and correct defects.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- Inspected parts and assemblies before shipment to customers to verify accuracy.
- Inspected all work for quality and compliance with design standards.
Clerk Specialist
Greenwood Regional Rehabilitation Hospital
06.2016 - 12.2016
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Processed documents and materials to disseminate information to appropriate parties.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Input data into spreadsheets and databases.
Customer Service Representative
SYKES
08.2013 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
High School Diploma -
Greenwood High School
Greenwood, SC06.2014
Skills
- Data Entry
- Product Knowledge
- Customer Service
- Critical Thinking
- Attention to Detail
- Interpersonal Skills
- Active Listening
- Time Management
- Decision Making
- Goal Setting
Timeline
Operator/Quality Inspection
Electrolux
01.2023 - Current
Collections Representative
Global Lending Services LLC
09.2022 - 01.2023
Assembly
Eaton
01.2017 - 08.2020
Clerk Specialist
Greenwood Regional Rehabilitation Hospital
06.2016 - 12.2016
Customer Service Representative
SYKES
08.2013 - 03.2014
High School Diploma -
Greenwood High School
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