Summary
Overview
Work History
Education
Skills
Timeline
Generic

WYNELLA N SPAULDING

South Chesterfield,VA

Summary

Versatile Director of Property Management with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Property Management.

Overview

29
29
years of professional experience

Work History

Regional Property Manager

Levco Management
11.2022 - Current
  • Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
  • Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
  • Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
  • Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
  • Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
  • Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
  • Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
  • Inspected community common areas, apartment units and model appearance to address problems.
  • Negotiated vendor contracts and presented to owners for approval.
  • Reviewed financial forecasts, budget and operational goals.
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Communicated effectively with owners, residents, and on-site associates.

Director of Property Management

Genesis Properties, INC
09.2020 - 11.2022
  • Visited properties to conduct audits, monitor operations and support site teams.
  • Conducted performance reviews and selected, trained and terminated employees to develop effective teams.
  • Monitored, investigated and resolved ongoing concerns on properties.
  • Proposed budget and monitored financial health of 11 properties.
  • Developed, implemented and adjusted operational policies and procedures.
  • Researched financial data from YARDI property management system and recommended changes to increase fiscal health.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Developed, reviewed and submitted property operating and capital budgets.

Regional Property Manager

Genesis Properties INC
01.2016 - 03.2020
  • Identified and addressed potential safety issues and liability concerns.
  • Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
  • Reviewed financial forecasts, budget, and operational goals.
  • Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
  • Inspected community common areas, apartment units, and model appearance to address problems.
  • Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Managed operations and leasing of market rate and affordable of nearly 1600 units.

Property Manager at The Edison Apartments

Genesis Properties, INC
07.2013 - 01.2016
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained sufficient number of units market-ready for lease.
  • Worked with customers to understand needs and provide excellent service.
  • Increased customer satisfaction by resolving issues.
  • Prepared variety of different written communications, reports and documents.
  • Developed team communications and information for meetings.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Carried out day-to-day duties accurately and efficiently.

Community Manager

R.C. Evans Management Group
12.2011 - 07.2013
  • Responsible for 212 units a residential mix of civilian and military resident.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Effectively managed team of five maintenance and activities personnel.

Downtown Property Manager

Genesis Properties, INC
07.2010 - 08.2011
  • Responsible for eight multi site units with mix of residential and commercial spaces.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Maintained sufficient number of units market-ready for lease.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
  • Developed, reviewed and submitted property operating and capital budgets.

Property Manager

Riverstone Residential Group
02.2006 - 06.2010
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Maintained sufficient number of units market-ready for lease.
  • Administered operations to handle needs of more than 300 residents on one property.

Property Manager

Trammel Crow Residential Services
08.2001 - 09.2004
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Maintained sufficient number of units market-ready for lease.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Community Manager

United Dominion Realty Trust
07.1995 - 08.2001
  • Communicate with owners regarding overall function of property.
  • Maintain knowledge of market conditions and develop and implement resident retention, marketing, and advertising programs.
  • Manage center selection and vendor relations, to ensure quality performance.
  • Prepare, execute, and monitor operating budgets, ensure expense control and maintain effective rental collections.
  • Maintain budgeted occupancy levels, budgeted rental rates and other property goals.
  • Interview, hire, train and supervise property staff.
  • Manage resident issues such as neighbor disputes, renewal terms, and maintenance repairs.
  • Accurately prepare and submit property invoices and payroll information in accordance with established guidelines.

Education

Associate of Arts - Medical Assisting

Phillips Business School
Lynchburg, VA
08.1986

Skills

  • Client Relations
  • Administrative Leadership
  • Construction Project Oversight
  • Operations Management
  • Contract Negotiation
  • Violation Resolution
  • Legal Issue Resolution
  • Decision Making
  • Staff Coordination

Timeline

Regional Property Manager

Levco Management
11.2022 - Current

Director of Property Management

Genesis Properties, INC
09.2020 - 11.2022

Regional Property Manager

Genesis Properties INC
01.2016 - 03.2020

Property Manager at The Edison Apartments

Genesis Properties, INC
07.2013 - 01.2016

Community Manager

R.C. Evans Management Group
12.2011 - 07.2013

Downtown Property Manager

Genesis Properties, INC
07.2010 - 08.2011

Property Manager

Riverstone Residential Group
02.2006 - 06.2010

Property Manager

Trammel Crow Residential Services
08.2001 - 09.2004

Community Manager

United Dominion Realty Trust
07.1995 - 08.2001

Associate of Arts - Medical Assisting

Phillips Business School
WYNELLA N SPAULDING