Wynema Wilson
Cornelia,GA
Summary
Luxury hospitality Leader, trusted to stabilize operations during leadership gaps, rebuild structure from the ground up, and deliver flawless guest experiences under pressure. Rapid advancement from bartender - Bar Manager/AGM - Acting GM, living onsite and managing full restaurant, bar, events, and guest operations for a luxury property. Expert in cross-department coordination, seasonal menu development, client relations, and team morale.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Diligent Director of operations with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
7
7
years of professional experience
Work History
Acting General Manager & Director of Events
Julep Farms
06.2024 - Current
- Started onsite as a bartender - promoted to Bar Manager/Assistant GM within one month - assumed full operational leadership when the GM departed in early September. Currently responsible for complete front-of-house and events operations while living onsite for 24/7 support.
- Leadership & Operations
- Independently run ALL restaurant + events + guest-facing operations during leadership vacancy
- Function as both Director of Events and Acting GM — two full-time roles combined
- Lead 30+ staff across FOH, bar, café, and events teams
- Maintain smooth service flow and communication between FOH and the Chef de Cuisine
- Manage 125+ weddings, retreats, elopements & private dining experiences annually
- Provide on-property leadership during emergencies, early-morning arrivals, and late-night operations
- Handle all service recovery, escalations, and VIP guest relations
- Bar, Beverage & Menu Leadership
- Full authority over bar operations, beverage inventory, costing, and recipe development
- Create and train seasonal cocktail menus, mocktails, specialty drinks & wine selections
- Menus for coffee program including recipes, café workflow, and barista standards
- Collaborate with CDC on seasonal brunch, lunch & dinner menus for both restaurant and events
- Systems, Communication & Structure
- Oversee ToastTab menus, hours, modifiers, reservations & online ordering blocks
- Oversee Sling scheduling for FOH + event teams aligned with labor needs & revenue
- Rebuilt workflow systems, accountability, and all operational checklists
- Implement weekly Thursday mid-shift training to align FOH/BOH & events teamwork
- Create all event timelines, diagrams, BOE duties, and staff briefing documents
- Client & Event Execution
- Sole point of contact for clients: inquiry - tour - booking - planning - day-of management
- Coordinate vendors, décor, ceremony staging, dinner service, and all guest-flow logistics
- Personally deliver curated VIP cottage dining and special experiences
- Stabilized the entire property during a leadership gap, restored communication between departments, structured menu development, elevated beverage quality, and protected guest satisfaction — while covering two director-level roles alone.
Sales Agent (Independent Producer)
Aflac
06.2019 - 10.2025
- Built and managed personal book of business of 160 accounts while exceeding performance targets by 20%
- Maintained active license throughout hospitality career due to independent contractor structure
- Liquidated commission assets to pursue hospitality leadership full-time
Shift Manager (Seasonal)
Chartwells
01.2023 - 01.2024
- Oversaw shift operations & improved workflow efficiency
- Reduced waste 15% through smarter ordering practices
General Manager / Bartender
Austin’s Firegrill
01.2022 - 01.2023
- Increased restaurant revenue 20% in first quarter
- Reduced turnover 30% through culture-focused leadership
District Sales Coordinator (Promoted)
Aflac
01.2020 - 06.2020
- Supported regional sales growth and agent development during volatile market conditions
- Assisted with onboarding, strategy execution, and client retention
Skills
- Leadership and team building
- Problem resolution
- Operational efficiency management
- Collaborative team member
- Operations management
- Team player
CORE CAPABILITIES
- Operational rescue & system rebuilding
- Seasonal menu & beverage program development
- High-volume upscale dining & service orchestration
- Staff onboarding, morale building & retention
- FOH/BOH alignment with Chef de Cuisine
- VIP guest experience & service recovery
- Luxury event production & execution
- Ownership, vendor & client relationship collaboration
PROFESSIONAL CHARACTER
- Calm under pressure
- Leadership through action
- Service-driven & detail-focused
- High emotional intelligence with a luxury hospitality mindset
Timeline
Acting General Manager & Director of Events
Julep Farms
06.2024 - Current
Shift Manager (Seasonal)
Chartwells
01.2023 - 01.2024
General Manager / Bartender
Austin’s Firegrill
01.2022 - 01.2023
District Sales Coordinator (Promoted)
Aflac
01.2020 - 06.2020
Sales Agent (Independent Producer)
Aflac
06.2019 - 10.2025