Wynetta Gillispie
Columbus
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Securian Financial Group
Minneapolis-Saint Paul
06.2020 - Current
- Answered phone calls to assist clients with life insurance inquiries.
Sent out necessary forms to facilitate client transactions.
Processed payments efficiently to ensure timely service. - Resolved client issues through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Nursing Assistant
Amada Senior Care
Palmer Lake
04.2020 - 10.2024
- Assisted clients with transportation to medical appointments, stores, salons, and pharmacies.
Provided support for clients requiring assistance with errands and daily activities. - Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities and personal hygiene needs.
- Collaborated with healthcare team to coordinate care plans for residents.
Customer Service Representative
ADT Solar
Columbus
02.2016 - 06.2020
- Arranged expert-led solar panel installations, guiding clients on benefits of ownership and financial advantages
- Assisted customers with inquiries regarding insurance policies and financial products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Experience Supervisor
Road America Motor Company
Columbus
07.2008 - 07.2016
- Supervised customer service team to enhance service quality and efficiency.
- Developed training programs for staff to improve customer interaction skills.
- Coordinated feedback collection to identify areas for service improvement.
- Supervised customer service staff to ensure quality customer experience.
- Conducted audits of call center agents' interactions with customers for quality assurance purposes.
- Evaluated current processes related to customer service activities to identify opportunities for improvement.
- Developed plans for resolving conflicts between customers and staff members.
- Utilized problem solving skills to resolve complex customer inquiries quickly and efficiently.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
Customer Experience Specialist
Verizon wireless
Opelika
01.2014 - 06.2016
- Assisted clients with billing inquiries and resolved issues promptly.
Facilitated client upgrades and promotions to enhance service satisfaction.
Supported porting processes for seamless transitions to and from the company.
Trained team members on best practices and effective communication skills.
Collaborated on challenging calls to ensure successful resolutions for clients. - Delivered exceptional customer service through active listening and problem-solving skills.
- Maintained up-to-date knowledge of products, services, and promotions offered by the company.
- Assisted in designing new strategies for improving the overall customer journey.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
Education
Bachelor's degree - Business
University of Phoenix-Online Campus
Columbus, GA07.2025
Skills
- Medical billing and coding
- Live chat support
- Automotive maintenance
- Technical support and troubleshooting
- Help desk assistance
- Cold calling strategies
- Network administration
- Microsoft Excel and Word proficiency
- Customer service excellence
- Microsoft Office suite expertise
- Email communication (Outlook)
- IT support services
- Nurse assistant skills
Certification
Food Handler Certification
Assessments
- Customer service, Proficient, 06/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Securian Financial Group
06.2020 - Current
Nursing Assistant
Amada Senior Care
04.2020 - 10.2024
Customer Service Representative
ADT Solar
02.2016 - 06.2020
Customer Experience Specialist
Verizon wireless
01.2014 - 06.2016
Customer Experience Supervisor
Road America Motor Company
07.2008 - 07.2016
Bachelor's degree - Business
University of Phoenix-Online Campus
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