Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wynette Alberty-Murrow

El Paso,TX

Summary

At Flagstar Bank, I excelled as a Mortgage Default Servicing SPOC, leveraging my loss mitigation expertise and exceptional communication skills to guide borrowers through complex processes. My proactive approach in coordinating with stakeholders and enhancing team capabilities significantly improved case management efficiency, embodying a blend of technical proficiency and collaborative spirit.

Overview

2021
2021
years of professional experience

Work History

Mortgage Default Servicing Single Point of Contact

Flagstar Bank
  • Assisted borrowers in navigating the loss mitigation application process by providing clear guidance and support throughout the experience.
  • Served as liaison between borrowers, attorneys, title companies, and other stakeholders during foreclosure proceedings for seamless case management.
  • Fostered strong relationships with clients, vendors, and colleagues through effective communication and collaboration in addressing mortgage default challenges.
  • Streamlined the foreclosure process by managing timelines, coordinating with legal teams, and ensuring compliance with regulations.
  • Assisted as a model for training new hires and enhancing employees abilities for assistance.

Apprentice Elevator Mechanic

TKE
06.2019 - 06.2020
  • Increased team productivity by suggesting and implementing more efficient work processes and strategies based on observations and experiences as an Apprentice Elevator Mechanic.
  • Developed strong relationships with clients through consistent communication about project status updates and expected completion dates.
  • Improved elevator safety by conducting thorough inspections and maintenance checks on a regular basis.
  • Maintained detailed records of all service calls, repair work, and equipment upgrades for future reference and analysis.
  • Provided exceptional customer service by being punctual, knowledgeable, courteous during all interactions related to job duties as an Apprentice Elevator Mechanic.
  • Ensured compliance with all relevant codes and regulations while performing diagnostic tests on various types of elevators.
  • Assisted in the installation of new elevators, ensuring proper functionality and adherence to safety standards.
  • Participated in ongoing training programs to stay up-to-date with industry advancements and best practices.
  • Demonstrated professionalism when interacting with building owners, tenants, managers during site visits or consultations regarding elevator issues or concerns.
  • Supported senior mechanics during major overhauls or modernization projects, ensuring minimal disruption to building occupants.
  • Collaborated with fellow mechanics to troubleshoot complex issues and develop effective solutions for elevator systems.
  • Contributed to the reduction of elevator downtime by performing timely repairs and replacements of faulty components.
  • Installed elevators, escalators and moving sidewalks at different businesses across Location.
  • Repaired or replaced faulty components to return elevator or escalator to fully operational status.
  • Dismantled elevator or escalator units to remove and replace defective parts.
  • Tested newly installed equipment to meet safety regulations.

Electrical Lighting Helper

City of El Paso Streets and Maintenance
01.2018 - 06.2019
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
  • Operated various hand and power tools to complete general tasks.
  • Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
  • Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
  • Assisted in completing projects on time through diligent work and effective communication with team members.
  • Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
  • Participated in training sessions to enhance skills and knowledge.
  • Loaded and unloaded construction materials to prepare for use in construction.

Electrician Technician

Honeywell Intelligrated
06.2016 - 09.2017
  • Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
  • Fixed wiring and circuit systems to correct performance issues and safety concerns.
  • Adapted quickly to changing project scopes or requirements while maintaining high-quality work standards under tight deadlines.
  • Worked collaboratively with clients, team members, implementation consultants and resources across company to achieve desired results.
  • Performed electrical system installation of conduit, wire, power distribution and motor controls.
  • Installed complex electrical systems for new construction projects while adhering to strict deadlines without compromising quality or safety standards.

Customer Service Supervisor

Walmart
05.2014 - 06.2016
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected customer concerns to promote company loyalty.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.

Hilton Hhonors Diamond Desk Customer Service Specialist

Hilton Hotels Worldwide
04.2007 - 03.2014
  • Maintained adherence to company protocols, delivering superior performance.
  • Enhanced satisfaction ratings through efficient complaint resolution.
  • Optimized customer satisfaction by resolving issues with precision and efficiency.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Electrical Journeyman

City of Detroit DWSD
02.1987 - 03.2007
  • Minimized downtime during repairs by utilizing advanced diagnostic tools for accurate problem identification and resolution.
  • Prevented costly delays by accurately interpreting blueprints and schematic drawings for efficient installation processes.
  • Fostered long-lasting relationships with clients through exceptional service quality, timely project completion, and unwavering commitment to their satisfaction.
  • Exhibited strong attention to detail while preparing accurate estimates for prospective clients, ensuring transparency and realistic expectations.
  • Performed comprehensive inspections on existing wiring systems, identifying potential hazards and recommending corrective actions.
  • Collaborated with other electricians to complete large-scale projects on time and within budget.
  • Ensured safe work environments by adhering to safety protocols and proper use of personal protective equipment.
  • Assisted in the training of apprentice electricians, providing guidance on best practices in the field while promoting a strong work ethic.
  • Skillfully executed complex electrical tasks such as panel installations, circuit upgrades, and transformer replacements.
  • Enhanced electrical system efficiency by performing routine maintenance and troubleshooting.
  • Maintained up-to-date knowledge on industry advancements through continuous education and training opportunities.
  • Developed a reputation for excellence in emergency services by quickly responding to urgent calls related to electrical failures or power outages.
  • Completed installations of new electrical systems in residential and commercial buildings, ensuring compliance with local codes and regulations.

Education

High School Diploma - A2P2

Finney
Detroit, MI

Elevator Constructor Apprentice

NEIEP
El Paso, TX

Associate In Electronic Communication - Electronics

Golightly Vocational/Technical School
Detroit, MI
1987

Skills

  • Default management
  • Bankruptcy procedures
  • Negotiation
  • Underwriting principles
  • Foreclosure prevention
  • Loan modification
  • Mortgage servicing standards
  • Loss mitigation expertise
  • Documentation review
  • Payment processing
  • Dispute resolution
  • Skip tracing
  • Legal compliance
  • Loss mitigation
  • Collection strategies
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Updating customer accounts
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication

Accomplishments

  • Nominated as Brand Ambassador
  • Assisted with training new hires as well as several colleagues as a model for customer service.

Consistently achieved company wide high goals set.

  • Documented and resolved Issue which led to Results.

Achieved Result by completing Task with accuracy and efficiency.

Timeline

Apprentice Elevator Mechanic

TKE
06.2019 - 06.2020

Electrical Lighting Helper

City of El Paso Streets and Maintenance
01.2018 - 06.2019

Electrician Technician

Honeywell Intelligrated
06.2016 - 09.2017

Customer Service Supervisor

Walmart
05.2014 - 06.2016

Hilton Hhonors Diamond Desk Customer Service Specialist

Hilton Hotels Worldwide
04.2007 - 03.2014

Electrical Journeyman

City of Detroit DWSD
02.1987 - 03.2007

Mortgage Default Servicing Single Point of Contact

Flagstar Bank

High School Diploma - A2P2

Finney

Elevator Constructor Apprentice

NEIEP

Associate In Electronic Communication - Electronics

Golightly Vocational/Technical School

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Wynette Alberty-Murrow