Experienced business and systems analyst/developer with 35 years of IT experience with emphasis in AS400 RPG. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
36
36
years of professional experience
Work History
Senior Software System Analyst
MGM Brakes, Indian Head Industries
05.2022 - Current
Primary responsibilities include analysis, design and development of all manufacturing applications with concentration in financial, A/P, A/R systems and EDI
Also responsible for all infrastructure with the AS400, offsite data storage, all incoming/outgoing EDI, production support, printer support, new employee setup and training when needed for all employees in the Charlotte Home Office, Murphy, NC and Cloverdale CA manufacturing plants
Improved systems with addition of new features and infrastructure.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Re-engineered existing computer systems to promote ease-of-use and improve system security.
Adaptable and proficient in learning new concepts quickly and efficiently.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Software System Analyst
Ashley Furniture
11.2018 - 05.2022
Primary responsibilities include lead analysis, design and development of payroll and HR systems.
Managed approximately 15 payroll/HR support tickets per week and responsible for 5-6 stories per sprint.
Collaborated with upper management to drive strategy and implement new processes.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Assessed business requirements to create focused solutions.
Improved systems with addition of new features and infrastructure.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Offered input for complex documents to support client-ready final versions.
Re-engineered existing computer systems to promote ease-of-use and improve system security.
Senior Software System Analyst Engineer II
Arch Mortgage (AIG United Guaranty)
03.1992 - 11.2018
Primary responsibilities include lead analysis, design and development of financial applications with concentration in delinquencies, claims, billing and refund systems
Also responsible for structured analysis of data, training and presentations of new and changed software, providing flow charts of design procedures
Production Support and Help Desk Support for Applications, analyze applications to locate code problems
Diverse experience utilizing Java tools for mortgage insurance, Web, and client server environments including Java, J2EE, EJB, JSP, JNDI, JDBC and RPG
Performed duties on Claims and Delinquency Team, Customer Service
Primary Production Support, Month end Support, EDI Team, Disaster Recovery, Business Analyst duties, QA support, database design, customer support, preparation of various documentation, business analysis and requirement gathering and analysis, user acceptance testing, data analytics, writing test cases, create deployment plans, resolve bugs within defined services assigned
Excellent verbal and written communication skills, excellent customer service skills, great problem solver, ability to work independently or as team member, proficient in Microsoft Office software products, UNIX/Shell scripting, excellent at learning new technologies quickly, self-driven and great team player, high competence in data analysis, great professional image and superior interpersonal skills
Senior Programmer Analyst I
Gay & Taylor
02.1990 - 03.1992
Primary responsibilities included month end support, design and development of insurance applications using RPG and SYNON, help desk support
Performed duties on various insurance applications, production support, assisted with PTFs on AS400, and customer support
Tested and deployed scalable and highly available software products.
Debugged and modified RPG software components.
Built shared central authentication system in RPG language for intranet applications.
Computer Programmer I/Operations Analyst I
Tubular Textile
01.1989 - 02.1990
Primary responsibilities included support of all AS400 systems and applications, daily operations, including reporting and financial analytics support, prepared documentation of business systems, performed all maintenance and PTFs installs
Education
BS - Computer Information Systems
Catawba College
Salisbury, North Carolina
01.1988
Skills
Product development
Business process analysis
Project documentation
API development
System design
Software testing
Agile methodology
Technical writing
Scrum framework
Version control systems
Requirements gathering
Computerskills
RPG, SQL, Microsoft Certified: Excel, Word, Visio, PowerPoint, EDI, Synon, Spring Boot, Jenkins, Agile Methodology, SQL, Sharepoint, Shell Scripting, OneNote, RS6000, UNIX, AS400, Oracle, Lotus Notes, Outlook, Infor
Timeline
Senior Software System Analyst
MGM Brakes, Indian Head Industries
05.2022 - Current
Senior Software System Analyst
Ashley Furniture
11.2018 - 05.2022
Senior Software System Analyst Engineer II
Arch Mortgage (AIG United Guaranty)
03.1992 - 11.2018
Senior Programmer Analyst I
Gay & Taylor
02.1990 - 03.1992
Computer Programmer I/Operations Analyst I
Tubular Textile
01.1989 - 02.1990
BS - Computer Information Systems
Catawba College
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