Wynnd Ember
Windsor,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Peacepipe
08.2015 - 02.2021
- Assisted customers by answering questions and fulfilling requests.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly.
- Key holder responsible for opening and closing store.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
Wine Cellar Assistant
Marimar Estate Vineyard & Winery
09.2014 - 01.2015
- Kept operations in compliance with company, safety and legal requirements.
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Connected pipes between vats and processing equipment.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Lead Technician
Sports Authority
11.2010 - 06.2012
- Handled maintenance, repairs, tune ups, and part orders for skis, snowboards, bikes and racquets.
- Built new bikes for sales floor.
- Responsible for CO2 refills.
- Mentored junior technicians in maintenance and repair duties.
Assistant Mechanic
Larsen Auto Care
01.2008 - 08.2010
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Inspected vehicles for safety and roadworthiness prior to returning to customer possession.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
Security Officer
Praetorian Event Services
06.2009 - 06.2010
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Ski Technician
Heavenly Ski Resort, Tahoe
11.2006 - 04.2007
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
Skills
- Troubleshooting
- Inventory Management
- Product Knowledge
- Adaptability
- Positive Attitude
Timeline
Customer Service Representative
Peacepipe
08.2015 - 02.2021
Wine Cellar Assistant
Marimar Estate Vineyard & Winery
09.2014 - 01.2015
Lead Technician
Sports Authority
11.2010 - 06.2012
Security Officer
Praetorian Event Services
06.2009 - 06.2010
Assistant Mechanic
Larsen Auto Care
01.2008 - 08.2010
Ski Technician
Heavenly Ski Resort, Tahoe
11.2006 - 04.2007
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