Alanna Wynns
Oklahoma City,OK
Summary
Detail-oriented team player with strong organizational skills, along with the ability to work unsupervised. Ability to handle multiple projects simultaneously with a high level of accuracy. Willing to adapt and learn new areas of business needs and able to use critical-thinking and independent decision-making skills. Hardworking and willing to go above and beyond at every opportunity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Operations Associate
At Home
03.2022 - Current
- Reprice specific areas by deadline dates
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Receiving Clerk/Stand-Up Forklift Driver
Costco
08.2019 - 05.2021
- Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Back-up Payroll/RTV Clerk
Costco
03.2018 - 08.2019
- Processed timecards and payroll data for all employees.
- Generated reports to track employee time and attendance.
- Assisted with recruitment and onboarding of new employees.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Tracked employee vacation, sick and personal time.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Coordinated resolution of payroll discrepancies.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed manual checks for employees in accordance with company policies.
- Processed new hire paperwork and documents.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Developed and implemented payroll procedures to streamline workflow.
- Maintained confidentiality of employee records and payroll information.
- Audited timesheets and payroll records for accuracy.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Conducted research to address shipping errors and packaging mistakes.
- Partnered with representatives from different carriers to arrange materials shipments.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
RTV Clerk
Costco
12.2016 - 03.2018
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Conducted research to address shipping errors and packaging mistakes.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Merchandising
Costco
05.2015 - 12.2016
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Inspected merchandise for quality and arranged proper display location on floor.
- Planned and scheduled projects and directly performed installations.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Managed timely and effective replacement of damaged or missing products.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Transported merchandise pallets to move in warehouse.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Interacted with members in a friendly and knowledgeable way.
Forklift Driver/Merchandiser
Costco
08.2012 - 05.2015
- Cleaned and maintained forklift and assessed vehicle for damage after each shift.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Answered member questions regarding store merchandise, department information, and pricing.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate members.
Sales Audit
Costco
05.2009 - 08.2012
- Handled day-to-day audit processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Managed complex problem-solving for upper management in order to complete projects on-time.
- Effectively communicated with members about payment needs and kept updated, detailed and accurate ledgers.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Inspected account books and recorded transactions.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Cashier
Costco
04.2008 - 05.2009
- Upsold additional products and services to customers, increasing revenue.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Checked personal identification during alcohol sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and upgrade memberships.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
Vault Clerk
Costco
09.2005 - 04.2008
- Updated, corrected and filed documentation for bank records and compliance purposes.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Maintained, organized and stocked work necessities.
- Balanced vault at end of day and secured monies in accordance with established procedures.
- Kept accurate count of pending transfers and monetary values of various movements.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Maintained vault security at all times.
Merchandiser
Costco
04.2002 - 09.2005
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Implemented sales strategies to generate leads and maximize profit margins.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Organized store merchandise racks by size, style, and color.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
Proofread Anywhere
Medical Coding & Billing - undefined
Collin College
Associates - General Studies
Palomar College
Diploma - undefined
San Marcos High School
Skills
- Customer Satisfaction
- Prioritize Deadlines
- Schedule Appointments
- Minimal Supervision
- Operational Efficiency
- Payment Collection
- Records Accuracy / Organization
- Adaptable Changing Demands
- Energy and Physical Stamina
- Critical Thinking
- Invoice and Manifest Review
- Safety
Accomplishments
Employee of the Year 2019
Employee of the Month 2018
Certification
- Certified Medical Coding and Billing - 2016-2018
Timeline
Sales Operations Associate
At Home
03.2022 - Current
Receiving Clerk/Stand-Up Forklift Driver
Costco
08.2019 - 05.2021
Back-up Payroll/RTV Clerk
Costco
03.2018 - 08.2019
RTV Clerk
Costco
12.2016 - 03.2018
Merchandising
Costco
05.2015 - 12.2016
Forklift Driver/Merchandiser
Costco
08.2012 - 05.2015
Sales Audit
Costco
05.2009 - 08.2012
Cashier
Costco
04.2008 - 05.2009
Vault Clerk
Costco
09.2005 - 04.2008
Merchandiser
Costco
04.2002 - 09.2005
Proofread Anywhere
Medical Coding & Billing - undefined
Collin College
Associates - General Studies
Palomar College
Diploma - undefined
San Marcos High School