Wynona Davis
Fresno,Tx.
Summary
Reliable professional with background in medical reception and patient coordination. Experienced in managing front desk operations, scheduling appointments, maintaining medical records confidentially and providing high quality customer service to patients. Strong communication skills, adept at multi-tasking and problem-solving capabilities demonstrated through previous role. Made significant impact by improving office efficiency and fostering positive relationships with patients.
Overview
4
4
years of professional experience
Work History
Patient Access Rep II-PAC
UT Health Houston
Houston, Texas
09.2021 - Current
- Facilitates inbound call support for patients, including collection of caller demographics, insurance details, and appointment scheduling.
- Addresses and resolves patient concerns within the duration of the initial call or escalates to the Team Lead if necessary.
- Documents patient communications accurately and provides customer service to both patients and UTP clinic locations based on protocols set for each clinic, and a follow-up as required.
- May identify corrections and update to insurance plan codes.
- Responsible for complying with all policies and procedures regarding HIPAA compliance.
Front Desk Medical Receptionist/Office Medical Biller
S.M.G Management, Inc.
Houston, TX
4 2002 - 08.2021
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Set up appointments for physician visits and procedures using calendar software.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Informed patients of financial responsibilities prior to rendering services.
- Submitted claims to insurance companies.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Post charges, payments and adjustments.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Education
High School Diploma -
Contemporary Learning Center
Houston, Tx.06.1994
Some College (No Degree) - Business Administration And Management
Texas Southern University
Houston, TXCertificate - Office Information Systems
Texas School of Business
Houston, TX05.1996
CPC Certification - Medical Coder
CLC(Billing And Coding Concepts
Houston, Tx.02.2021
Skills
- Front desk operations
- Telephone etiquette
- Referral verification
- Medical claims submission
- Insurance claims management
- CPT and ICD-10 coding
- Medical records management
- Accounts payable processing
- Charge posting and payment tracking
- Appointment scheduling
- Problem solving skills
- Insurance verification processes
- HIPAA compliance
Timeline
Patient Access Rep II-PAC
UT Health Houston
09.2021 - Current
Front Desk Medical Receptionist/Office Medical Biller
S.M.G Management, Inc.
4 2002 - 08.2021
High School Diploma -
Contemporary Learning Center
Some College (No Degree) - Business Administration And Management
Texas Southern University
Certificate - Office Information Systems
Texas School of Business
CPC Certification - Medical Coder
CLC(Billing And Coding Concepts