Wynona Snyder
Honolulu,HI
Summary
Motivated professional with over 5 years of experience in customer service. Possessing a proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service/Admin Support (remote)
Mid Atlantic Long Term Care
02.2021 - 10.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Conducted regular inventory checks and maintained office supplies at optimal levels to support smooth functioning of the office operations
- Built rapport with clients and patients through empathetic listening and understanding their unique needs or preferences.
- Cross-trained and provided backup support for organizational leadership.
- Implemented new organizational systems which increased efficiency and productivity in daily office operations
- Handled weekly check deposit transactions and updated patient payment records accordingly
- Manage communications with product and operations teams to ensure that flagged issues are being dealt with in a timely manner
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
- Corresponded with clients through email, telephone, or postal mail.
- Maintained administrative faxes, patients’ medical records, and insurance request in a timely and efficient manner
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Assisted with the development of marketing and promotional materials
Customer Service Representative
Arizona Pipeline Gas Company
08.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Reviewed and corrected billing revenue to send to contractors
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Receptionist
Family Chiropractic Works
05.2016 - 08.2018
- Interacted with management and colleagues to resolve important administrative matters
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Updated and organized patient records, medical histories, and contact information for traceability
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Processed payment transactions for cash, checks, and credit and debit cards
- Scheduled patient appointments, managed calendars, and coordinated meetings efficiently
- Followed up on overdue payments from patients or insurance companies in a professional manner
- Identified ways to improve efficiency in operations and implemented process changes
Education
Diploma -
Nevada Connections Academy
05.2018
Skills
- Time Management
- Multi-Tasking
- Adaptability
- Problem Solving
- Project Management
- Extensive knowledge in Microsoft Office 365
- Ability to Handle fast-paced environment
- Customer Service
- Friendly and outgoing
- Team Player
References
- Norma White, (757) 339-3237
- Daniel Gutierrez, (775) 386-4709
Timeline
Customer Service/Admin Support (remote)
Mid Atlantic Long Term Care
02.2021 - 10.2024
Customer Service Representative
Arizona Pipeline Gas Company
08.2018 - 12.2020
Receptionist
Family Chiropractic Works
05.2016 - 08.2018
Diploma -
Nevada Connections Academy
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