Wynter Holsey
Euclid
Summary
Dedicated and punctual professional with a strong work ethic and commitment to continuous learning. Known for fostering teamwork and delivering exceptional customer service while demonstrating compassion and care for individuals in need. Proven ability to adapt quickly to new challenges and contribute positively to team dynamics. Eager to leverage skills in a dynamic environment that values collaboration and service excellence.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Behavioral Mental Health Technician
Windsor Laurelwood Center for Behavioral Medicine
01.2024 - 2025
- Complies with the established policy and procedure requiring a safe, clean and therapeutic environment.
- Recognizes and respond to priorities in patient care responsibilities.
- Participates in admission process by orienting patient and family members.
- Effectively leads and facilitates groups with clients in a therapeutic treatment setting, delivering psycho-educational content based on the stages of change.
- Understands and utilizes group process techniques.
- Documents patient group activities, educational sessions, patient behavior, interventions completed and patient response to interventions; in accordance with documentation policy and procedures
Administrative Assistant II
Cleveland Clinic
01.2023 - 01.2024
- Schedule appointments and update event calendar
- Arrange staff meetings
- Handle incoming and outgoing mail and faxed Prepare memos, invoices, or reports
- Edit documents Maintain databases and filing systems
- Equipped with multiple health data bases which include Epic and Soarian
- Maintain patient records, also assist with dealing with insurance companies for the billing portion of patient intake.
Customer Service Associate- HHVI and Radiology Scheduler
University Hospitals
2021 - 01.2023
- Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement
- Displayed quality customer service techniques to ensure patient needs are met
- Maintain professional interpersonal skills with patients, physicians and co-workers
- Supports department operations as needed
- Helped assist patients by scheduling for office visits in person and virtual
- Communicated with other nursing staff in regards to orders being updated for patient testing ex EKG, ECHO, ULTRASOUNDS and HEART MONITORS
Patient Service Specialist
The Cleveland Clinic
01.2020 - 01.2022
- Maintained data integrity with accurate and concise documentation of patient-related interactions in EPIC.
- Met financial targets by collecting payments and updating accounts with current payment information.
- Oversaw front desk operations, including lobby maintenance, patient check-in, and general office reception.
- Coordinated medical office forms, including new intake forms and HIPAA-mandated releases.
- Set up patients for appointments with timely benefits verification, referral processing, and insurance authorizations.
- Maintained full compliance with legal, health, and safety regulations. Updated office files daily and kept records organized. Managed files and continuously updated and organized records.
Sales Associate
Nordstrom
01.2019 - 01.2020
- Helped customers navigate stores, complete sales, and process returns.
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
- Loyalty program promotion
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
- Created memorable customer experiences by offering personalized sales support. Recommended merchandise to suit customer budget and preferences.
- Captured consistent customer sales with friendly, knowledgeable support.
- Kept store shelves, racks and bins presentable with frequent resets.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Met sales quotas, frequently exceeding targets by taking advantage of up selling opportunities.
Sales Associate
Dillards
01.2017 - 01.2019
- Loyalty program promotion
- Recommended merchandise to suit customer budget and preferences. Helped customers navigate store, complete sales, and process returns.
- Educated Customers
- Computed sale prices, totaled purchases, and processed payments Worked with the POS system.
- Developed customer base by connecting with over 30 customers per day.
- Exhibited exceptional customer service.
Assistant Manager
Family Dollar
01.2016 - 01.2017
- Maximized employee performance with effective training and close mentoring.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Oversaw employee training and all staff management tasks.
- Met customer demands by tracking market changes and adapting strategies to match.
- Optimized inventory for maximum sales with minimum debt burden.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Reviewed consumer trends and leveraged findings too forecast sales and inform purchasing requirements.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
Education
High School -
Euclid High School
01.2016
Associate of Applied Science - Healthcare Management
Lakeland Community College
Willoughby, OH05-2027
Skills
- Current CPR and First Aid certification
- Crisis intervention skills
- Effective relationship management
- Analytical problem-solving
- Empathetic communication techniques
- Responsive to shifting priorities
- Follow-up proficiency
- Effective team engagement
- Client support
- Excellent Multitasking
Certification
- CNA - Certified Nurse Assistant - March 2025 Heart to Heart Medical Center
- CPR/ AED - April 2024 - American Heart Association
Timeline
Behavioral Mental Health Technician
Windsor Laurelwood Center for Behavioral Medicine
01.2024 - 2025
Administrative Assistant II
Cleveland Clinic
01.2023 - 01.2024
Patient Service Specialist
The Cleveland Clinic
01.2020 - 01.2022
Sales Associate
Nordstrom
01.2019 - 01.2020
Sales Associate
Dillards
01.2017 - 01.2019
Assistant Manager
Family Dollar
01.2016 - 01.2017
Customer Service Associate- HHVI and Radiology Scheduler
University Hospitals
2021 - 01.2023
High School -
Euclid High School
Associate of Applied Science - Healthcare Management
Lakeland Community College
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