Wynter Johnson
Decatur,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proven track record in effectively resolving issues and enhancing client experiences. Excel in team collaboration and adaptable to changing needs. Skilled in communication, problem-solving, and building rapport with clients.
Overview
6
6
years of professional experience
Work History
Customer Experience Agent
Eventbrite
07.2023 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Customer Service Advisor
Capital On Tap
12.2021 - 05.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
Patient Access Associate
Emory Healthcare
06.2020 - 01.2021
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Customer Care Agent
Instacart
10.2019 - 06.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Assisted call-in customers with questions and orders.
- Managed supplier deliveries around client needs to increase client retention.
- Coordinated timely responses to online customer communication and researched complex issues.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Teller
Wells Fargo
01.2018 - 08.2018
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Streamlined scheduling processes by effectively balancing staff availability with business needs, minimizing labor costs while maintaining adequate coverage.
- Handled customer complaints professionally and efficiently, working towards satisfactory resolutions that maintained positive relationships with patrons.
- Provided clear communication between management and staff, fostering a positive work atmosphere.
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Arts - Communication Studies
University of West Georgia
Carrollton, GA05.2026
High School Diploma -
Clarkston High School
Clarkston, GA05.2013
Skills
- Complaint Handling
- Administrative and Office Support
- Account Reconciliation
- Professionalism
- Conflict Resolution
- Product Knowledge
- Self Motivation
- Phone Etiquette
- Relationship Building
Timeline
Customer Experience Agent
Eventbrite
07.2023 - 01.2024
Customer Service Advisor
Capital On Tap
12.2021 - 05.2022
Patient Access Associate
Emory Healthcare
06.2020 - 01.2021
Customer Care Agent
Instacart
10.2019 - 06.2020
Teller
Wells Fargo
01.2018 - 08.2018
Bachelor of Arts - Communication Studies
University of West Georgia
High School Diploma -
Clarkston High School
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