Wynter Jones
Southfield,MI
Summary
Highly organized, resourceful, and accomplished administrative and customer service professional with a strong focus on communication, critical thinking, and relationship building. Known for excellent organizational and prioritization abilities, and a commitment to delivering outstanding service. Proven success in fast-paced environments with the ability to manage multiple priorities and provide effective solutions to customer inquiries.
Overview
11
11
years of professional experience
Work History
CIC Digital Specialist
Porsche Cars North America
05.2024 - Current
- Provide courteous, professional, and timely responses to a high volume of customer concerns and inquiries via email, phone, and letters.
- Research and address customer concerns, ensuring clarity and understanding of requests and responses.
- Maintain a strong understanding of Porsche policies, procedures, and dealer tools to provide accurate support to customers.
- Uphold the Porsche brand through consistent and professional written communication.
- Participate in the Porsche Fleet Program to promote brand awareness and engage potential customers.
- Successfully manage a heavy caseload, prioritize tasks effectively, and collaborate with outbound projects as required by business needs.
- Demonstrate fiscal responsibility and sound decision-making while addressing customer concerns and inquiries.
Underwriter II
UWM
09.2023 - 05.2024
- Collected and reviewed applicants' financial histories and records, performing thorough risk assessments.
- Maintained adherence to investor guidelines, state, federal lending policies, and necessary documentation for loan approvals.
- Provided a high level of customer service to both internal and external clients, ensuring clear communication regarding loan status and application updates.
- Managed multiple priorities and maintained rapport with clients while processing applications efficiently.
- Identified alternative solutions based on documentation provided and kept up with industry changes and guidelines.
Lab Customer Service Representative II
Beaumont Laboratory
12.2022 - 09.2023
- Answered 50+ calls daily, addressing provider inquiries and concerns in a timely and professional manner.
- Scheduled courier services for blood work and lab specimen pickups from provider offices.
- Communicated effectively with internal teams, physicians, and nurses to ensure accurate lab results delivery.
- Maintained proficiency in Epic and MyChart systems, utilizing them to manage lab results and patient information.
- Provided critical lab results to inpatient RN's and outpatient physicians while ensuring accuracy and timeliness.
- Familiar with medical terminology, ICD-10, CPT codes, and lab test requirements.
Senior Signing Agent Post Close Coordinator
Amrock Title
03.2014 - 05.2022
- Compiled closing packages for accurate drafting and presentation, ensuring compliance with relevant policies.
- Monitored loan pipelines and tracked the status of loans, ensuring smooth and timely closings.
- Handled 30+ calls per day, addressing customer inquiries and concerns with professionalism.
- Collaborated with team members to achieve organizational targets and exceed performance goals.
- Utilized critical thinking to assess problems, evaluate solutions, and make decisions to ensure customer satisfaction.
- Developed internal communications and materials for meetings, supporting team initiatives.
Education
Bachelors - Psychology
Wayne State University
Detroit, MI04.2026
Associates - Business Administration
Oakland Community College
Royal Oak, MI06.2021
Skills
- Customer Service & Relationship Building
- Communication (Verbal & Written)
- Critical Thinking & Problem-Solving
- Time Management & Task Prioritization
- Process Improvement & Efficiency
- Policy & Procedure Knowledge
- Multitasking in High-Pressure Environments
- Team Collaboration & Leadership
- Knowledge of Industry Standards & Regulations
Timeline
CIC Digital Specialist
Porsche Cars North America
05.2024 - Current
Underwriter II
UWM
09.2023 - 05.2024
Lab Customer Service Representative II
Beaumont Laboratory
12.2022 - 09.2023
Senior Signing Agent Post Close Coordinator
Amrock Title
03.2014 - 05.2022
Bachelors - Psychology
Wayne State University
Associates - Business Administration
Oakland Community College
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