Wynter McBroon
East Stroudsburg,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
OMNI Health Services
07.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections
Lead Night Auditor
Camelback Resort
03.2023 - 12.2023
- Promptly responded to inquiries and requests from prospective customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Reduced discrepancies in financial records by meticulously maintaining hotel accounting systems
- Facilitated positive relationships with long-term guests through attentive service and personalized interactions during their stays
Patient Care Technician - CCHT
Fresenius Medical Center
09.2021 - 05.2023
- Administered medications and treatments according to physician orders.
- Advised patients and families on health topics pertinent to care and treatment.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Coordinated patient transportation, ensuring timely and safe transfers between various healthcare facilities or departments
Night Shift Lead
Camelback Resort
06.2018 - 09.2021
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency
Keyholder Manager
Smokin Joes Tobacco Shop
08.2016 - 06.2018
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed cash, credit, debit, and check payments.
- Completed store opening and closing procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06.2016
Associate of Arts -
Lincoln Technical Institute
Allentown, PA07.2020
Skills
- Hospitality Service Expertise
- Scheduling Proficiency
- Diagnostic Troubleshooting
- Accounting Records
- Strategic Decision-Making
- Computer Literacy
- Sterile Procedures and Techniques
- Direct Patient Care
- Clinical Applications
- Pharmacy Relations
- Learning Strategies
Certification
- CCHT - Certified Clinical Hemodialysis Technician
- RMA - Registered Medical Assistant
Timeline
Office Manager
OMNI Health Services
07.2023 - Current
Lead Night Auditor
Camelback Resort
03.2023 - 12.2023
Patient Care Technician - CCHT
Fresenius Medical Center
09.2021 - 05.2023
Night Shift Lead
Camelback Resort
06.2018 - 09.2021
Keyholder Manager
Smokin Joes Tobacco Shop
08.2016 - 06.2018
High School Diploma -
Stroudsburg High School
Associate of Arts -
Lincoln Technical Institute
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