Wynter Yancey
Dallas,OR
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
10
10
years of professional experience
Work History
Associate Director
Cornerstone Valley Inc
05.2019 - Current
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Led teams of up to 170 personnel, supervising daily performance as well as training and improvement plans.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed community partner expectations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Ensure that all assigned services are compliant with all agency policies, procedures, and guidelines, as well as applicable federal, state and local laws and regulations.
- Develop and maintain a favorable public image and participates in community organizations, that dramatically impact decision making for CME regulations.
- Adheres to and conveys philosophy of supporting dignity, privacy, independence, choice, individuality, and a home-like environment for residents.
- Operates with resources provided and ensures that income and expenses are controlled and properly maintained based on the budget.
- Ensures that resident invoices are delivered, and the residence’s accounts receivables are collected on a timely, consistent basis.
- Ensures implementation of policies and procedures relating to resident care.
- Supervises and assists in provision of all resident services, including the coordination of those provided by independently contracted ancillary healthcare providers as requested by residents and families/guardians.
- Conducts assessments, negotiates service plans, develops service schedules, and updates service information as indicated by resident need.
- Acts as an advocate for residents and maintains communication with designated community partners as requested and required.
- Promptly investigates complaints and reports findings. Ensures follow-up communication occurs to complainant and that substantiated complaints are resolved to reasonable satisfaction of complainant.
- Ensures the availability of qualified, appropriately trained staff for the house.
- Supervises and assists in orientation and training of staff.
- Coordinates and assists in administration of wages/benefits for employees, processes and approves payroll and ensures accuracy of personnel records.
- Acts as a mandatory abuse reporter per statute.
- Adheres to all Oregon Administrative Rules. Implementing them as such in agency.
Service Coordinator/ AFH/CFH Licensor
Polk County- CDDP
08.2013 - 05.2019
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Participated in meetings and discussions with internal and external stakeholders to discuss ISPs and strategies for successful completion of service projects.
- Developed productive working relationships with community partners, stakeholders and funded clients.
- Created and maintained daily and weekly reports for upper management.
- Collaborated and coordinated with Designated Referral Coordinators (DRCs), case management staff and providers to ensure proper placement.
- Completed site visits with newly qualified I/DD providers to establish a provider profile to support improved referrals and best client/provider matches, as well as maintaining current provider profiles, which would identify overview of current
- Facilitated or participated in annual assessments of needs for individuals with I/DD, including Children’s Needs Assessments (CNA), Adult Needs Assessments (ANA), Support Needs Assessment Profiles (SNAP), and/or Support Intensity Scales (SIS), or other assessments, as required, in order to determine service needs and funding;
- Facilitated or participated in annual Oregon Needs Assessments (ONA) to determine support needs, risks, and Level of Care (LOC) approval for Medicaid funded services for each individual requesting or continuing waiver services;
- Assured individual choice of case management, provider services, and service settings annually, as well as providing an annual notification of rights;
- Coordinated service planning for individuals, including the completion of annual Individual Support Plans (ISP) for individuals requesting funded services, and Annual Plans (AP) for individuals receiving case management only services, including the authorization of provider services;
- Maked referrals to independent and agency providers for funded services, and to community partners and other providers, such as medical or behavioral health providers, employment services providers and OVRS, as requested by the individual or guardian;
- Assisted clients in acquiring the home and community-based services and resources needed to achieve their goals and maintain independence in the community;
- Worked in close collaboration with families, community partners, residential providers, and other social service agencies;
- Participated in entry and exit meetings, including the completion of transition planning and documentation to ensure successful transition for the individual;
- Reviewed provider progress notes, Personal Support Worker (PSW) time sheets, positive behavior support plans, and other documentation to assure the provision of funded services and payment of claims;
- Attended IEPs and transition meetings for individuals, as required, and assists with transition planning for individuals transitioning to adult services;
- Assured timely incident reporting by providers, families, and individuals, and documentation of serious events in the centralized reporting database. Completes required training in use of the Centralized Abuse Management (CAM) reporting system;
- Reported abuse of individuals with intellectual or developmental disabilities, in order to ensure the provision of protective services and follow up, communicating with and assisting the protective services investigator, and coordinating with providers, law enforcement, the Department, and others, as required;
- Makes referrals and assists individuals in obtaining Medicaid service and OHP eligibility, as needed;
- Assisted the Eligibility Specialist in coordinating the redetermination of eligibility for individuals, as required, and assists the Designated Referral Contact in coordinating residential placements for individuals, as needed;
- Assured service quality, in compliance with applicable OARs, and of documentation maintained in electronic and file room files for each individual in the services coordinator’s caseload;
- Acts independently in the community and promotes a positive image of Crook County, the Intellectual/Developmental Disabilities Program, and BestCare Treatment Services;
- Served as liaison between the agency and community or other County personnel; provide high level technical information and referral expertise and service relating to the program; make presentations to community groups and provide program training to staff, volunteers, etc.
Education
Bachelor of Science - Dental Hygiene
Appollo
Portland, OR07.2012
Skills
- E-Discovery Platforms
- Performance Tracking and Evaluations
- Motivational Leadership
- Public Speaking
- Administrative Support
- Managing Operations and Efficiency
- Team Leadership
- Operational Efficiency
- Person Centered Practices
Timeline
Associate Director
Cornerstone Valley Inc
05.2019 - Current
Service Coordinator/ AFH/CFH Licensor
Polk County- CDDP
08.2013 - 05.2019
Bachelor of Science - Dental Hygiene
Appollo
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