Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Wynter Storm Herron

Wynter Storm Herron

Bogota,NJ

Summary

Accomplished Director of Relationship Management with a proven track record at Urban Health Plan, enhancing team performance and operational efficiency. Expert in strategic planning and people management, I've fostered cultures of continuous improvement and collaboration, significantly boosting employee engagement and retention. Skilled in operations management, my leadership has directly contributed to streamlined processes and robust financial health.

Overview

20
20
years of professional experience

Work History

Director of Relationship Management

Urban Health Plan
01.2022 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

Assistant Director of Operations

New York City Health And Hospitals
10.2018 - 01.2022
  • Collaborated with cross-functional teams on strategic projects aimed at improving overall business performance.
  • Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
  • Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
  • Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
  • Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

Associate Director of Operations

New York City Health And Hospitals
06.2015 - 10.2018
  • Cultivated a culture of continuous improvement by encouraging feedback from staff at all levels within the organization.
  • Boosted employee satisfaction through the development of comprehensive training programs and performance management initiatives.
  • Optimized resource allocation by analyzing data trends and making informed decisions on staffing levels and inventory management.
  • Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
  • Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
  • Championed diversity within the workplace by creating an inclusive environment that welcomed individuals from different backgrounds.

Patient Experience Coordinator

Mount Sinai Health System
10.2012 - 06.2015
  • Enhanced staff awareness of patient needs through targeted training programs and workshops.
  • Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
  • Streamlined communication between patients, families, and healthcare providers to foster trust and collaboration.
  • Improved patient satisfaction by addressing concerns promptly and efficiently.
  • Facilitated support groups for patients and caregivers, promoting emotional well-being and a sense of community.
  • Developed and implemented patient experience strategies for enhanced quality of care.

Revenue Cycle Manager

New York City Health And Hospitals
03.2004 - 10.2012
  • Monitored and guided revenue cycle operations.
  • Implemented process improvements, ensuring accurate charge capture and coding compliance.
  • Provided staff training on revenue cycle management best practices, increasing productivity across the department.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
  • Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.

Education

Bachelor Of Administrative Studies - Business Administration And Management

Monroe College
The Bronx, NY

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Management
  • Project Coordination
  • Organizational Development

Timeline

Director of Relationship Management

Urban Health Plan
01.2022 - Current

Assistant Director of Operations

New York City Health And Hospitals
10.2018 - 01.2022

Associate Director of Operations

New York City Health And Hospitals
06.2015 - 10.2018

Patient Experience Coordinator

Mount Sinai Health System
10.2012 - 06.2015

Revenue Cycle Manager

New York City Health And Hospitals
03.2004 - 10.2012

Bachelor Of Administrative Studies - Business Administration And Management

Monroe College
Wynter Storm Herron