Wyona C.D. Liddle
Binghamton
Summary
To utilize my outgoing personality and knowledge of customer service, payroll procedures, employee benefits, and insurance programs with an energetic, enthusiastic, self- motivate team player to enhance your office or business. With the opportunity to continue to obtain more knowledge and training to enhance myself and my employer.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Operations Specailist
Guardian Life Insurance
Bethlehem
04.2022 - Current
- Managed daily operations and workflows to ensure timely service delivery.
- Coordinated cross-departmental communication to streamline processes and enhance collaboration.
- Analyzed operational data to identify trends and inform decision-making strategies.
- Developed and implemented standard operating procedures for improved efficiency.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
- Coordinated daily operations to enhance workflow efficiency and team collaboration.
- Implemented quality control measures to maintain high standards of service delivery.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Resolved operational issues promptly to minimize impact on business activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted in developing standard operating procedures for consistent task execution.
Senior Billing Representative
Security Mutual Life Ins.
Binghamton
09.2016 - 04.2022
- Accounts Payable and Receivables.
- Handle Customers with a smile, outgoing, people pleaser.
- Answered 100+ calls daily in call center.
- Processed loan calculations, and policy surrenders.
- Assisted customers and employees with the upmost respect and curiosity.
- Face to face customer interactions.
- Processed customer billing inquiries with accuracy and efficiency.
- Coordinated with cross-functional teams to ensure timely invoice processing.
- Trained junior staff on billing systems and best practices for customer service.
- Managed multiple projects simultaneously while meeting deadlines.
- Reconciled account payments with general ledger entries as needed.
- Participated in training sessions designed to improve knowledge of billing practices.
- Established payment plans for overdue accounts according to company policy guidelines.
- Performed follow-up calls with customers regarding unpaid invoices.
- Developed strategies for improving billing processes to increase efficiency.
- Processed credit card payments via secure online systems.
- Managed all payments processing, invoicing and collections tasks.
- Executed account updates and noted account information in company data systems.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Sr. Payroll Clerk
City of Binghamton
Binghamton
07.2008 - 04.2016
- Prepared, Audited, Corrected, and Processed Payrolls for 500+ employees
- Examine new employee paperwork to ascertain accuracy and eligibility.
- Handled employee deductions, and deduction payments to vendors.
- Administered employee pay increases, and benefits according to 5 different union contracts.
- Compiled employee salary explanations, payouts, and claims for the New York State Retirement System.
- Rendered Assistance and advice to employees on payroll and benefits.
- Working knowledge of Federal, and State laws, rules, and regulations with respect to payroll.
- Assisted with hiring, layoff, retirement, and termination of employees.
- Profound ability to multitask, and outstanding problem solving skills with difficult situation with consideration, sensitivity, and confidentiality.
- Excellent written skills with proficient abilities in Microsoft Word, Excel, Munis, AS400, and QuickBooks.
- Calculated prevailing labor rates for State, County, and Federal jobs.
- Process bi-weekly payroll for all city employees accurately and efficiently.
- Maintain employee attendance records and resolve discrepancies promptly.
- Prepare payroll reports for management review and compliance purposes.
- Ensure timely filing of payroll taxes and related documentation with authorities.
- Assist in the implementation of new payroll software systems for improved efficiency.
- Mentor junior staff on payroll procedures and best practices regularly.
- Collaborate with HR to update employee records and benefits information effectively.
- Respond to employee inquiries regarding payroll issues with professionalism and clarity.
- Worked closely with Human Resources staff members to ensure smooth flow between HR functions and Payroll processes.
- Created and implemented policies, procedures, and systems for maintaining accurate records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations.
- Generated detailed reports on payroll activities and submitted to management.
- Processed new hire paperwork and entered employee data into payroll system.
- Maintained all personnel files including updating employee status changes, address changes.
- Provided customer service support to employees regarding payroll related inquiries or issues.
- Assisted with the development of budgeting processes relating to salary payments and costs.
- Resolved discrepancies in payroll accounts by gathering relevant information.
- Verified the accuracy of timekeeping information and calculated pay according to hours worked.
- Managed third party vendor relationships related to the administration of benefits programs such as health insurance plans.
- Performed audits of existing payroll systems for compliance with established policies and procedures.
- Analyzed wage and hour law requirements and provided guidance to managers on labor standards legislation.
- Reviewed, audited and corrected payroll records to ensure accuracy of employee wages.
- Advised management on changes in state and federal regulations related to payroll processing.
- Maintained confidentiality of sensitive personnel information in accordance with legal regulations.
- Developed and maintained positive working relationships with internal customers and external vendors.
- Managed payroll for temporary, hourly, and salaried employees.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Established employee payroll files and updated existing files with new information.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Coordinated child support deductions and distributed wage assignments.
- Secured personal and payroll information in compliance with federal regulations.
- Conducted regular payroll reconciliations to identify and rectify discrepancies.
- Provided support during financial audits related to payroll.
- Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
- Tracked and managed employee leave balances, including vacation, sick, and personal leave.
- Managed all payroll transactions, including deductions, bonuses, and new hire information.
- Utilized payroll software efficiently to process payroll and generate necessary reports.
- Assisted with year-end payroll tasks, including the preparation of W-2 forms and other tax documents.
- Coordinated the direct deposit setup and adjustments for employees.
- Managed and maintained confidential employee payroll records.
- Ensured compliance with federal, state, and local payroll, wage, and hour laws and best practices.
- Managed payroll and time and attendance systems.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Recorded adjustments to previous pay-related errors.
- Trained new employees on company timekeeping systems.
- Compiled statistics, statements and reports on pay and benefits to submit to department heads.
Customer Service / Values Team Rep.
Security Mutual Life Ins.
01.2005 - 07.2008
- Managed client inquiries and provided personalized insurance policy information.
- Educated clients on policy options and benefits to enhance understanding.
- Maintained detailed records of client interactions in the company database.
- Handled customer complaints in a professional manner.
- Collaborated with other teams on cross-functional projects as needed.
- Assisted in the development of new customer service strategies.
- Mentored junior staff members on best practices within the organization.
- Utilized effective active listening, interpersonal and communication skills in collaborating with different individuals on daily basis.
- Provided support and guidance to team members to ensure successful completion of assigned tasks.
- Assigned tasks to individual team members according to their strengths and abilities.
- Conferred with management to discuss and resolve participant complaints.
- Implemented processes and procedures that improved overall productivity levels.
- Developed training materials for new team members on company processes and procedures.
Education
High School -
Binghamton High School
Medical Office Technology -
Elmira Business Institute
Small Business Ownership -
Broome Community College
Skills
- Quality control
- Cross-department collaboration
- Document management
- Problem solving
- Effective communication
- Attention to detail
- Personnel assessment
- Operational efficiency
- Process documentation
- Experience in leadership
- Human relations
- Planning and coordination
- Case management
- Quality assurance
- Self motivation
- Team collaboration
- Organizational skills
- Reliability
- Time management abilities
- Decision-making
- Goal setting
- Team leadership
Timeline
Operations Specailist
Guardian Life Insurance
04.2022 - Current
Senior Billing Representative
Security Mutual Life Ins.
09.2016 - 04.2022
Sr. Payroll Clerk
City of Binghamton
07.2008 - 04.2016
Customer Service / Values Team Rep.
Security Mutual Life Ins.
01.2005 - 07.2008
High School -
Binghamton High School
Medical Office Technology -
Elmira Business Institute
Small Business Ownership -
Broome Community College
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