Wyonnie Flaherty
Vice-President Of Operations
New York,NY
Summary
Performance-driven Vice President with over 20 years of experience in healthcare administration and operations management. Skilled in leading cross-functional teams and implementing process improvements to enhance operational efficiency. Proven track record of optimizing resources and building strategic partnerships to expand services and elevate customer satisfaction. Collaborative and relationship-oriented operations expert with strong execution capability.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Vice-President of Healthcare Operations
Housing Works Health Services III, Inc.
Brooklyn, NY
03.2023 - 02.2025
- Oversaw 4 federally qualified health center Article 28 clinics with over 100 staff, annual budget of $11 million and administration of 6 grant contracts for enhanced HIV, mental health and care coordination services.
- Drove team performance with regular feedback, training, and utilizing key performance indicators (KPI's) to measure staff performance.
- Supervised execution of the final phase for The Coleman Associates practice transformation model of care at the East NY Health Center in April 2023.
- Launched the expansion of Long Acting Injectables (LAI) across all clinics (July 2023) Assembled a committee and developed standard workflows for ordering medication, storage, prior authorizations.
- Project managed the relocation of Cylar Health Center to West 48th Street in July 2023 and subsequently the West 37th clinic to West 48th Street in August 2023 combining operations, staff, programs, and services into one location.
- Opened the new East Harlem location expanding Psych and PC services in August 2024 adding 2.5 providers and an additional 4 operations support staff.
- Partnered with the Information Technology team to prioritize technology and reporting. Created electronic scheduling for existing patients (Open Access) and new patients (Zocdoc) successfully increasing patient access to self-scheduling.
- Strengthened interdisciplinary team collaboration across agency departments ( Health Home, Housing, Community Partnerships) with daily huddles and standing monthly meetings.
- Identified opportunities to improve business process flows and productivity. Coached Health Center Directors to maximize patient scheduling and developed standardized workflows for revenue cycle management processes.
- Accomplishments: LAI Expansion pilot led to an additional 500K in 340B pharmacy revenue within the 1st year.
- Relocation of Cylar and West 37th Street Article 28 clinics into one location resulted in a $1.2 million savings in expenses.
Senior Practice Administrator
Damian Family Care Centers Inc.
Jamaica, NY
03.2019 - 02.2023
- Supervised the clinic operations of 4 federally qualified health center Article 28 clinics comprised of 2 multi-specialty community health clinics, 1 residential treatment clinic and 1 clinic co-located in a 200-bed shelter for mentally ill chemically addicted men.
- Managed financial aspects of the practices, including budgeting, billing, insurance claims processing, recruitment and payroll.
- Worked jointly with Chief Medical Officer to manage physician deployment and productivity, enhance patient satisfaction, and use data to target the best opportunities for growth (i.e., referrals, in demand services and next available appointments).
- Used key performance indicators to monitor facility operations, control costs and quality of care. Reported monthly to senior leadership on key metrics (i.e visit volume, cancellation/no show percentages, cycle time and encounters by service).
- Represented the organization at meetings with external stakeholders, local hospitals, neighborhood schools, and community organizations.
- Ensure appropriate implementation of systems and strategies that facilitate maximum client usage for assigned programs
- Project managed the temporary relocation and return of the Brooklyn shelter clinic to a Manhattan hotel (June 2020 to June 2021) in response to the covid-19 pandemic shifting all services, clinic equipment, operations, and staff
- Accomplishments: Selected to lead the organizations' first Virtual Operational Site Visit (OSV) by the Health Resources and Services Administration (HRSA) during the covid-19 pandemic, resulted in two recommendations
- Built high- performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Launched telehealth/tele-psych services during the pandemic and maintained limited onsite services.
- Improved patient wait times with pre-visit planning and by streamlining check-in processes to optimize appointment scheduling.
Administrator (Queens Health Center)
New York Hotel Trades Council
New York, New York
03.2016 - 10.2017
- Directed operations of a private integrated health center within a closed system to ensure continuity of medical services for Local 6 hotel union members, their dependents, and retirees.
- Supervised a team of 12 managers to oversee 175 staff and clinic operations to provide unlimited access to onsite medical, specialty, dental, physical therapy, and pharmacy services.
- Coordinated trainings to educate staff/providers around the health systems' collaborative agreements with physician networks, imaging partners, ambulatory surgery centers and hospital affiliates.
- Strengthened internal controls on offsite referrals to non-par providers, ambulatory/surgery centers and hospitals via increasing utilization review for medical necessity.
- Reduced out of network leakage by 20% in 1 year.
- In the absence of nursing leadership, redesigned workflows to maximize nursing staff performance, increased patient education, implemented pre-visit planning/discharge protocols subsequently decreasing patient complaints by 15%.
- Accomplishments: Led the health center through a NYC Department of Health Article 28 Inspection that resulted in zero findings and three recommendations.
- Supervised the POD Model of Care - 1 year initiative cross-training 150 staff from 2 health centers on collaborative care workflows and standard procedures.
Administrative Director (Ambulatory Care Clinics)
Brookdale University Hospital and Medical Center
Brooklyn, NY
07.2013 - 03.2016
- Directed administration, operations and planning for a teaching hospital and Level 1 trauma servicing approximately 75,000 visits annually. Oversight of the medical and surgical sub-specialty clinics, dental and oral surgery.
- Managed 150 staff and daily operations of 45+ medical/ surgical sub-specialty teaching clinics.
- Coordinated across hospital departments to execute plans for strategic initiatives. Projects included: renovation and relocation of ophthalmology department; renovation and relocation of women's health department, relocation of Pediatric Developmental clinic from an offsite health center to the main hospital.
- Led department completion of a 9-month aggressive EPIC electronic health record implementation. Coordinated EPIC user training for staff, staff access, provider template builds, preference lists, schedules, and workflows.
- Updated SEIU 1199 nursing/clerical staff workflows for surgical procedures (same day and OR) reducing surgery cancellations by 10%, increasing insurance approvals and collection rates.
- Accomplishments: Project-managed the departments' transition to a new Call Center- improving efficient scheduling, response times and decreased hold times by more than 4 minutes
- Served on the project team that planned the hospital's launch of their first Urgent Care Center- managed recruitment, training, scheduling, and workflow redesign.
Program Coordinator (Federal 340B Drug Program)
The Institute for Family Health (IFH)
New York, New York
09.2009 - 07.2013
- Managed Federal 340B Drug Program business (implementation, marketing, operations, and compliance) - for a federally qualified health center with 23 clinic locations.
- Expanded access to outpatient drugs among uninsured patients and vulnerable communities.
- Forged 25 new contract pharmacy arrangements throughout New York City and the Mid-Hudson Region.
- Processed all contractual agreements, registrations/re-certifications between pharmacies and federally qualified health centers with the NYS Office of Pharmacy Affairs.
- Tracked and reported monthly on reimbursable 340B expenses for grant funded clinics.
- Accomplishments: Used e-prescribing data to identify 6 new neighborhood pharmacy partners increasing 340B revenue by approximately $20,000 per month in 2010.
- Contracted with one of the largest retail chain pharmacies and tripled 340B program profit in 2011.
Education
Master of Public Administration -
Baruch College
New York, NY 08.2006 - 02.2008
Bachelor of Science - Healthcare Administration
St. John's University
Jamaica, NY 07.1994 - 05.1998
Skills
- Communication
- Staff Training and Development
- Leadership and Team Building
- Revenue Cycle Management
- Operations Management
- Process Improvement
- Healthcare Systems
- Strategic Planning
- Budget Oversight
- Problem Solving
- Critical Thinking
Financial management
Certification
PMP (Project Management Professional) Certificate, Queens College
Timeline
Vice-President of Healthcare Operations
Housing Works Health Services III, Inc.
03.2023 - 02.2025
Senior Practice Administrator
Damian Family Care Centers Inc.
03.2019 - 02.2023
Administrator (Queens Health Center)
New York Hotel Trades Council
03.2016 - 10.2017
Administrative Director (Ambulatory Care Clinics)
Brookdale University Hospital and Medical Center
07.2013 - 03.2016
Program Coordinator (Federal 340B Drug Program)
The Institute for Family Health (IFH)
09.2009 - 07.2013
Master of Public Administration -
Baruch College
08.2006 - 02.2008
Bachelor of Science - Healthcare Administration
St. John's University
07.1994 - 05.1998
PMP (Project Management Professional) Certificate, Queens College
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