Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wy'Quiesha Ross

Banning,CA

Summary

Adept at reservation management and mathematical calculations, I enhanced customer satisfaction by over 20% at Amazon through strategic problem-solving and exceptional service. My collaborative efforts in implementing new ticketing software at Burlington streamlined operations, showcasing my information assistance expertise and ability to improve team efficiency.

Overview

14
14
years of professional experience

Work History

Ticketing Specialist

Burlington
10.2023 - Current
  • Collaborated with team members to optimize workflow and improve overall efficiency in the ticketing department.
  • Minimized fraudulent activities through strict adherence to established security protocols when processing payments.
  • Conducted regular audits of inventory management systems, ensuring that all tickets were accounted for and properly allocated.
  • Implemented new ticketing software, resulting in faster transaction processing times and improved user experience.

Associate

Amazon
09.2021 - 08.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Phone Sales Representative

Polly Pinterest
05.2019 - 11.2020
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
  • Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.

Associate

Skechers
06.2017 - 08.2020
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Reported defective products or machinery to supervisor.

Cashier Manager

Arco Gas Station
06.2019 - 04.2020
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Cashier Assistant

Soboba Casino
12.2013 - 03.2016
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.

Cashier

K Mart
06.2015 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Warehouse Worker

Select Staffing Agency
07.2010 - 09.2014
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

Diploma -

Perris High
Perris, CA
2008

Skills

Information assistance

Check-in procedures

Reservation management

Mathematical calculations

Timeline

Ticketing Specialist

Burlington
10.2023 - Current

Associate

Amazon
09.2021 - 08.2023

Cashier Manager

Arco Gas Station
06.2019 - 04.2020

Phone Sales Representative

Polly Pinterest
05.2019 - 11.2020

Associate

Skechers
06.2017 - 08.2020

Cashier

K Mart
06.2015 - 02.2016

Cashier Assistant

Soboba Casino
12.2013 - 03.2016

Warehouse Worker

Select Staffing Agency
07.2010 - 09.2014

Diploma -

Perris High

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Wy'Quiesha Ross