Wysteria Pound
Mount Pleasant,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable with strong ability in customer service. Offering empathy, understanding, and patience. Highly organized, proactive and punctual with team-oriented mentality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Title Clerk
Montgomery Motors
Troy, NC
02.2020 - 12.2022
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Notified customers of possible delays and issues.
- Assisted customers with questions about the titling process or fees associated with it.
- Performed title searches, ordered reports, and obtained clearance documents.
- Processed and maintained title files, implementing security measures to protect data.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Coordinated with other departments to resolve issues related to titling process.
- Verified accuracy of title documents for completeness and correctness.
- Prepared daily reports to document title activity and sales.
- Entered lien information into the system when applicable.
- Handled payments from customers for taxes, registration fees.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Exchanged title-related information with realtors and lending personnel.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Evaluated documents to determine property ownership.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed applications for new titles, transfers and duplicate titles.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Researched customer inquiries regarding title information.
- Performed data entry of vehicle information into system for registration purposes.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Waitress Supervisor
Donatos Pizzeria
Lancaster, OH
03.2003 - 12.2020
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Observed food safety and sanitation protocols to reduce germ spread.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Prepared workstations with ingredients and tools to increase efficiency.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored cash register operations during shifts for accuracy of transactions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints in a timely manner with professionalism.
- Calculated charges, issued table checks and collected payments from customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Monitored temperatures of prepared food and cold-storage areas.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Coordinated catering services for special events such as weddings or corporate functions.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered products to customer locations on time.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Applied Science - Human Services Technology
Ohio State University
Lancaster, OH06-2012
Skills
- Records Evaluation
- File Management
- Local Filing Requirements Knowledge
- Documentation Review
- Document Review
- Title Research
- Title Examination
- Report Preparation
- Loan Documentation
- Legal Compliance
- Accuracy and Precision
- Deadline Management
- Legal Research
- Excellent Researching Abilities
- Data Entry
Certification
- Notary Public
Timeline
Title Clerk
Montgomery Motors
02.2020 - 12.2022
Waitress Supervisor
Donatos Pizzeria
03.2003 - 12.2020
Associate of Applied Science - Human Services Technology
Ohio State University
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