Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Wyteeka Cuthbertson

Greensboro ,NC

Summary

Dynamic Store Manager with a proven track record at CVS Pharmacy, excelling in customer service and team leadership. Enhanced operational efficiency through effective training programs and innovative inventory management, resulting in improved customer satisfaction and employee retention. Skilled in problem-solving and fostering positive customer relations to drive sales and store performance.

Overview

16
16
years of professional experience

Work History

Store Manager

CVS Pharmacy
10.2021 - Current
  • Oversaw daily operations to guarantee efficient store functioning.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Regional Training Store Manager

Dollar General
07.2016 - 10.2021
  • Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
  • Championed the adoption of new technologies and tools within the store environment, enhancing operational efficiency and improving overall business performance.
  • Mentored junior staff members by providing valuable guidance on career growth opportunities within the organization.
  • Prepared annual budget, scheduled expenditures and analyzed variances.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved employee retention by implementing comprehensive training programs and robust performance management systems.
  • Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.

Store Manager of Operations

Aldi Foods
02.2014 - 06.2016
  • Increased sales by Number% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.

Regional Training Store Manager

Dollar General
06.2009 - 02.2014
  • Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
  • Improved employee retention by implementing comprehensive training programs and robust performance management systems.
  • Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
  • Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
  • Developed detailed action plans based on analyses of profit/loss reports that led to significant cost savings over time.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Drove sales and planned promotional and local store marketing activities.
  • Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Supervised and effectively trained Number employees to decrease process lags and boost productivity.
  • Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
  • Assisted in recruiting, hiring and training of team members.

Education

Business Administration

Rowan Cabarrus Community College
Salisbury Nc

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership

Timeline

Store Manager

CVS Pharmacy
10.2021 - Current

Regional Training Store Manager

Dollar General
07.2016 - 10.2021

Store Manager of Operations

Aldi Foods
02.2014 - 06.2016

Regional Training Store Manager

Dollar General
06.2009 - 02.2014

Business Administration

Rowan Cabarrus Community College

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Wyteeka Cuthbertson