Wyteika Miles
Columbus,GA
Summary
Compassionate and dedicated CNA with experience at Magnolia Manor of Columbus, skilled in enhancing patient satisfaction through effective communication and problem-solving. Proven ability to manage high-stress situations while providing attentive care, ensuring both emotional well-being and physical health improvements for patients. Strong background in customer service and technical support.
Overview
19
19
years of professional experience
Work History
CNA
Magnolia Manor of Columbus, CNA
07.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Arise
09.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA Trainee
Orchard View Nursing and Rehabilitation Center
08.2006 - 03.2020
- Enhanced patient comfort by providing compassionate and attentive care.
- Developed strong rapport with patients, promoting emotional well-being alongside physical health improvements.
- Communicated effectively with patients and their families, addressing concerns and fostering trust in the caregiving process.
- Ensured proper nutrition for patients by assisting with meal preparation, feeding, and monitoring dietary restrictions when necessary.
Education
Bachelor of Science - Information Technology
Strayer University
2303 Dulles Station Boulevard, Herndon, VA 2017104-2026
Skills
- Network troubleshooting
- Customer service
- Problem solving
- Technical support
- Effective communication
- Time management
Timeline
CNA
Magnolia Manor of Columbus, CNA
07.2022 - Current
Customer Service Representative
Arise
09.2020 - 02.2022
CNA Trainee
Orchard View Nursing and Rehabilitation Center
08.2006 - 03.2020
Bachelor of Science - Information Technology
Strayer University
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