Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wyteika Miles

Columbus,GA

Summary

Compassionate and dedicated CNA with experience at Magnolia Manor of Columbus, skilled in enhancing patient satisfaction through effective communication and problem-solving. Proven ability to manage high-stress situations while providing attentive care, ensuring both emotional well-being and physical health improvements for patients. Strong background in customer service and technical support.

Overview

19
19
years of professional experience

Work History

CNA

Magnolia Manor of Columbus, CNA
07.2022 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Customer Service Representative

Arise
09.2020 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

CNA Trainee

Orchard View Nursing and Rehabilitation Center
08.2006 - 03.2020
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Developed strong rapport with patients, promoting emotional well-being alongside physical health improvements.
  • Communicated effectively with patients and their families, addressing concerns and fostering trust in the caregiving process.
  • Ensured proper nutrition for patients by assisting with meal preparation, feeding, and monitoring dietary restrictions when necessary.

Education

Bachelor of Science - Information Technology

Strayer University
2303 Dulles Station Boulevard, Herndon, VA 20171
04-2026

Skills

  • Network troubleshooting
  • Customer service
  • Problem solving
  • Technical support
  • Effective communication
  • Time management

Timeline

CNA

Magnolia Manor of Columbus, CNA
07.2022 - Current

Customer Service Representative

Arise
09.2020 - 02.2022

CNA Trainee

Orchard View Nursing and Rehabilitation Center
08.2006 - 03.2020

Bachelor of Science - Information Technology

Strayer University
Wyteika Miles