Wytisha Payne
Kentwood,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
sagility
Kentwood, LA
05.2021 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Compiled reports on patient visits for management review as needed.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Collected deposits or payments and arranged for billing.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Excelled in exceeding daily credit card application goals.
Claims Representative
Qualfon
Kentwood, LA
01.2019 - 04.2021
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Organized information by using spreadsheets, databases or word processing applications.
- Signed payment approvals accepted claims.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Collaborated with fellow team members to manage large volume of claims.
Customer Service Representative
Fanieul
Kentwood, LA
01.2017 - 01.2019
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained a high level of professionalism when dealing with difficult customers.
- Strengthened customer retention by offering discount options.
- Adhered to company initiatives and achieved established goals.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
Hammond High Magent School
Hammond, LA05-2017
Skills
- Account updating
- Scheduling
- Complaint resolution
- Product promotion
- Multi-task management
- Customer relationship management (CRM)
- Schedule mastery
- Executive management support
- Training development aptitude
- Dispute resolution
- Retail store support
- Microsoft office expertise
- Refund management
- Appointment scheduling
- Settlement agreements
- Accident review
- Data analysis
- Claims trend analysis
- Coverage assessments
- Microsoft office
- Workers compensation
Timeline
Customer Service Representative
sagility
05.2021 - 11.2024
Claims Representative
Qualfon
01.2019 - 04.2021
Customer Service Representative
Fanieul
01.2017 - 01.2019
High School Diploma -
Hammond High Magent School
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