Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Stephen Pullos

San Jose,CA

Summary

Dynamic General Manager with a proven track record at Dumpling Time, excelling in hospitality management and team leadership. Spearheaded strategies that enhanced customer service and profitability, overseeing a $4.5 million P&L. Expert in event coordination and staff training, fostering a culture of excellence and collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Sodexo - GEC
San Jose, California
12.2023 - Current
  • Managed daily business operations, including budgeting, staffing, and inventory control.
  • Oversaw exceptional guest experiences through effective operational management.
  • Collaborated with chefs to create menus incorporating dietary information.
  • Assisted in catering events, ensuring successful execution and client satisfaction.
  • Conducted monthly inventory audits to enhance stock management efficiency.
  • Developed and delivered staff training programs aimed at improving service quality.
  • Facilitated team meetings to promote communication and resolve operational issues.

General Manager

Urban Plates
08.2022 - 12.2023
  • General manager for new fast casual restaurant opening.
  • Manage all aspects of store operations for a fast casual concept, oversee P&L valued at $3 million
  • Hired, trained and coach 50 both back and front of house
  • Put together and helped cook, set up and deliver catering events
  • Chef Experience - Chef and Sous Chef report to me
  • In charge of yelp page - responding to reviews and maintaining guest relations

Assistant General Manager

Red Robin Int.
11.2018 - 10.2023
  • Oversaw daily front and back of house operations to ensure seamless service delivery.
  • Developed and trained staff to enhance guest relations and hospitality standards.
  • Assisted with catering operations to expand business offerings and client satisfaction.

General Manager

Dumpling Time
08.2021 - 08.2022
  • Successfully managed all day to day operations of a high end restaurant. P&L valued at $4.5 million
  • Developed and implemented strategies to improve customer service, profitability, and productivity
  • Oversaw the hiring, training, and scheduling of staff
  • Monitored and maintained store inventory and ordered supplies as needed
  • Managed a team of about 40 front and back of house team members. Chef and Sous Chef and Assistant General Manager reported to me.
  • In charge of ordering for the bar and developing specialty cocktails

General Manager

Scratch
06.2019 - 08.2021
  • Oversaw daily operations for a fine dining American restaurant. P&L valued at $4.5 million
  • Bar manager - ordered and created specialty cocktails and put together a variety of menus for the bar.
  • Banquet event coordinator - worked closely with clients to put together banquet events. Worked with such clients such as Google, Facebook, Broadcom, Apple. Worked closely with my chef to develop specific dietary menus and wine pairings.

Education

in Business -

De Anza College
Cupertino
06.2012

High School Diploma -

Homestead High School
Cupertino
06.2007

Skills

  • Hospitality management
  • Team leadership
  • Conflict resolution
  • Problem solving
  • Strategic planning
  • Staff training and recruitment
  • Beverage expertise
  • Event coordination
  • Financial analysis
  • Point of sale systems
  • Microsoft Office proficiency

Accomplishments

  • Recognized for being "The Change" in high school, helping fellow students feel like we are not alone

Certification

  • Phlebotomy

Languages

English
Professional
Spanish
Limited

Timeline

General Manager

Sodexo - GEC
12.2023 - Current

General Manager

Urban Plates
08.2022 - 12.2023

General Manager

Dumpling Time
08.2021 - 08.2022

General Manager

Scratch
06.2019 - 08.2021

Assistant General Manager

Red Robin Int.
11.2018 - 10.2023

in Business -

De Anza College

High School Diploma -

Homestead High School

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