Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

X-Zavier Evans

Zebulon,NC

Summary

Highly motivated professional with three years of experience providing high-level customer service. Proficiency in time management, team leadership, and communication. Developed many interpersonal skills with the ability to work in a team or independently.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hospice Nurse

Duke Hospital
Raleigh, NC
10.2022 - Current
  • Maintained up-to-date knowledge about new developments related to hospice nursing practices.
  • Delivered respectful, compassionate care to each patient and family member.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Educated patients and family members on disease process, medication administration, nutrition and symptom management.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Monitored vital signs, observed changes in condition, and reported any concerns to physician.
  • Provided physical, emotional, and spiritual support to patients and their families.
  • Conducted home visits regularly to assess patient's condition and provide necessary interventions.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.

Escalation Lead

1-800-pack-rat
Raleigh, NC
08.2021 - 10.2022
  • Communicated regularly with customers via phone calls or emails regarding their concerns or questions about products and services.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collaborated with other departments to ensure customers' needs were met in a timely manner.
  • Mentored junior team members and managed employee relationships.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Warren New Tech High School
Warrenton, NC
05-2021

North Carolina Central University
Durham, NC

Skills

  • Communication skills
  • Customer service
  • Time management
  • Conflict resolution
  • Emotional support
  • HIPAA compliance
  • Organizational skills
  • Detail-oriented
  • Ability to work independently

Certification

  • CPR Certified
  • Certified Nurse Assistant

Timeline

Hospice Nurse

Duke Hospital
10.2022 - Current

Escalation Lead

1-800-pack-rat
08.2021 - 10.2022

High School Diploma -

Warren New Tech High School

North Carolina Central University

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X-Zavier Evans