Xa Lee
Oakdale,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Hotel Front Desk Clerk
Quality Inn Hotel
Sacramento, CA
Office Assistant
United Solutions Staffing Corp.
Roseville, MN
11.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Payroll
- Accounting
Hotel Front Desk Clerk
Vagabond Inn Hotel
Sacramento, CA
07.2023 - 11.2025
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Shuttle Driver
Front Desk Operation
HAP
Minnesota, MN
08.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Hotel Front Desk Clerk/Housekeeping Manager
Governor's Inn Hotel
Sacramento, CA
05.2012 - 07.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Shuttle Driver
Hotel Front Desk Clerk
Quality Inn Hotel
Sacramento, CA
01.2011 - 05.2012
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Hotel Front Desk Clerk
Governor's Inn Hotel
Sacramento, CA
10.2003 - 07.2006
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Shuttle Driver
Customer Service Representative
Roseville Toyota Auto Mall
Roseville, CA
08.1999 - 09.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Grant High School
Sacramento, CA06.1999
Skills
- Tour Arrangements
- Special Promotions
- Customer Service
- Front Desk Management
- Dining and Amenity Recommendations
- Transportation Arrangements
- Hotel Reservations
- Room Booking
- Correspondence Management
- Multi-Line Phone Systems
- Check in and Checkout Procedures
Timeline
Hotel Front Desk Clerk
Vagabond Inn Hotel
07.2023 - 11.2025
Office Assistant
United Solutions Staffing Corp.
11.2022 - Current
Front Desk Operation
HAP
08.2022 - 11.2022
Hotel Front Desk Clerk/Housekeeping Manager
Governor's Inn Hotel
05.2012 - 07.2022
Hotel Front Desk Clerk
Quality Inn Hotel
01.2011 - 05.2012
Hotel Front Desk Clerk
Governor's Inn Hotel
10.2003 - 07.2006
Customer Service Representative
Roseville Toyota Auto Mall
08.1999 - 09.2003
Hotel Front Desk Clerk
Quality Inn Hotel
High School Diploma -
Grant High School