Xac Vo

• Assisted victims of crimes by providing resources for support services and ensuring their rights were protected throughout the investigation process.
• Versed in appropriate interview techniques to obtain crucial information for case resolution.
• Collaborated with local, state and federal agencies on high-profile cases, resulting in successful arrests and convictions of dangerous criminals.
• Solved complex criminal cases by conducting thorough investigations and utilizing critical thinking skills.
• Trained junior officers on investigative techniques and best practices, contributing to a more skilled police force.
• Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
• Kept meticulous and detailed records of each case to negate judicial uncertainty
• Conducted surveillance operations for intelligence gathering, leading to successful apprehension of suspects.
• Wrote detailed reports outlining case findings for internal files and legal purposes.
• Instructed patrol officers on proper evidence collection procedures, ensuring the integrity of crime scenes for subsequent investigation by detectives.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Developed strong relationships with community members, promoting trust and cooperation in law enforcement efforts.

As the SIUE Police Department IT Specialist:

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely software updates and replacements as needed.
• Instructed individuals through basic troubleshooting tasks.
• Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
• Optimized network performance through regular monitoring and maintenance schedules.
• Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
• Patched software and installed new versions to eliminate security problems and protect data.
• Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
• Installed, configured and maintained computer systems and network connections.
• Configured and tested new software and hardware.
• Created user accounts and assigned permissions.
• Assisted in implementing and developing training programs.

• Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
• Helped streamline repair processes and update procedures for support action consistency.
• Monitored system performance to identify potential issues.
• Researched and identified solutions to technical problems.
• Installed, configured and maintained computer systems and network connections.

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
• Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.