Xady Diaz
Los Angeles,CA
Summary
Detail-oriented server with exceptional customer relationship management skills. Demonstrated success in delivering outstanding service, problem-solving, and promoting sales in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
kalaveras
Montebello, California
11.2022 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Took and processed customer orders accurately and efficiently.
- Assisted with setting up dining areas before service began.
- Maintained cleanliness of tables, chairs, and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and card transactions securely at the register.
- Communicated menu specials and recommendations to guests effectively.
- Resolved customer complaints with professionalism and empathy.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
mama por dios
Los Angeles, California
05.2023 - 02.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order taking and ensured accurate food delivery to tables.
- Assisted in training new servers on menu items and service protocols.
- Participated in team meetings to improve service quality and efficiency.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Host,server
Applebee's Grill + Bar
La Puente, California
03.2021 - 11.2022
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed waitlists and reservations efficiently for optimal table turnover.
- Provided menu information and answered guest inquiries effectively.
- Collaborated with servers to coordinate timely service for diners.
- Monitored dining room activities to ensure guest satisfaction and comfort.
- Supported team members during peak hours to enhance workflow efficiency.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
Nogales High School
La Puente, CASome College (No Degree) - Business
Mt. San Antonio College
Walnut, CASkills
- POS operation
- Cash handling
- Food safety compliance
- Menu knowledge
- Customer relationship management
- Sales promotion
- Problem solving
- Time management
- Waitlist management
- Service coordination
- Team collaboration
- Attention to detail
- Service prioritization
- Sales expertise
- Strong work ethic
- Customer feedback management
- Food and beverage pairings
- Order accuracy
- Active listening
- Finishing work
- Flexibility
- Accountability
- Organization
- Collaboration
- Task prioritization
- Verbal and written communication
Timeline
Server
mama por dios
05.2023 - 02.2024
Server
kalaveras
11.2022 - Current
Host,server
Applebee's Grill + Bar
03.2021 - 11.2022
High School Diploma -
Nogales High School
Some College (No Degree) - Business
Mt. San Antonio College
Similar Profiles
Anthony RebollosoAnthony Rebolloso
Server at KalaverasServer at Kalaveras
Hector D AlfaroHector D Alfaro
Head Bartender at KalaverasHead Bartender at Kalaveras
Rufino BritoRufino Brito
Server at KalaverasServer at Kalaveras
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)
Christian PalmerChristian Palmer
Manager at Mr. T RestaurantManager at Mr. T Restaurant